Title: Issue Report — PDF Import / Process Batch Function Not Working
Last modified: October 30, 2025

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# Issue Report — PDF Import / Process Batch Function Not Working

 *  Resolved [marcellt](https://wordpress.org/support/users/marcellt/)
 * (@marcellt)
 * [7 months ago](https://wordpress.org/support/topic/issue-report-pdf-import-process-batch-function-not-working/)
 * **Product:** MXChat (Knowledge Base – PDF Import)
   **Issue Type:** Bug – Processing
   Failure
 * **Description:**
   The PDF upload and processing feature does not work. When clicking
   the **Process Batch** button, the system immediately fails and displays a popup
   error:
 * **Popup Error Message:**
 * `Error: [object Object]`
 * The processing status bar remains stuck at 0%:
    - **Progress:** 0 of 1 pages (0%)
    - **Status:** Processing → instantly errors out
 * **Expected Behavior:**
   The PDF should be successfully processed (text extraction,
   chunking, vectorization) and added to the knowledge base without errors.
 * **Actual Behavior:**
   Processing stops instantly with a generic JavaScript error
   message. Nothing gets imported.
 * **Steps to Reproduce:**
    1. Go to: Knowledge Base → PDF Import
    2. Upload any valid PDF (multiple tested)
    3. Click **Process Batch**
    4. Observe popup error and failed processing
 * **Additional Notes:**
    - This issue has persisted previously → I had to manually add content instead
      of using PDF import
    - PDFs tested open normally in external viewers

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [7 months ago](https://wordpress.org/support/topic/issue-report-pdf-import-process-batch-function-not-working/#post-18701472)
 * Hi [@marcellt](https://wordpress.org/support/users/marcellt/),
 * Are you able to link me to the PDF and or send it to me privately for review?
   Often when this occurs its due to the PDF being corrupted, malformed, or not 
   OCR. Once I’m able to see the PDF I’ll be able to test and review what is going
   on!
 * Thanks,
 * Maxwell
 *  Plugin Support [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * (@m4xw3ll)
 * [6 months, 3 weeks ago](https://wordpress.org/support/topic/issue-report-pdf-import-process-batch-function-not-working/#post-18710816)
 * Marking as resolved for now. I tested the PDF and it seemed to work. If you still
   experience issues please let me know.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Issue Report — PDF Import / Process Batch Function Not Working’ is closed
to new replies.

 * ![](https://ps.w.org/mxchat-basic/assets/icon-256x256.png?rev=3267273)
 * [MxChat - AI Chatbot & Content Generation for WordPress](https://wordpress.org/plugins/mxchat-basic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mxchat-basic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mxchat-basic/)
 * [Active Topics](https://wordpress.org/support/plugin/mxchat-basic/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mxchat-basic/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mxchat-basic/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [m4xw3ll](https://wordpress.org/support/users/m4xw3ll/)
 * Last activity: [6 months, 3 weeks ago](https://wordpress.org/support/topic/issue-report-pdf-import-process-batch-function-not-working/#post-18710816)
 * Status: resolved