Title: Issue sent message
Last modified: October 18, 2024

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# Issue sent message

 *  Resolved [alpha2](https://wordpress.org/support/users/neoseeyou/)
 * (@neoseeyou)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/)
 * Hello,
 * We have a problem that occurs from time to time and alternatively. Some customers
   complain that they do not receive an answer to their question after completing
   the contact form on our website.
   After checking, we never received their question
   by email. It doesn’t happen often, but it does happen.Is there any way to get
   a specific log to check? We use the mandrill service to manage the sending of
   emails.Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * (@amimulihsanmahdi)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/#post-18090083)
 * Hello [@neoseeyou](https://wordpress.org/support/users/neoseeyou/),
 * Would you please check the email log in the mandrill services and let us know
   if there are any errors? If you are using Fluent SMTP and configured mandrill
   using other smtp option, you may check the email log as shown in the [screenshot](https://prnt.sc/9Mz2dxQBsi2P)
   and let us know the update.
 * Thank you
 *  Thread Starter [alpha2](https://wordpress.org/support/users/neoseeyou/)
 * (@neoseeyou)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/#post-18090483)
 * Hello Amimul,
 * Unfortunatly, there is no error log in the mandrill app that’s why i don’t understand
   this behaviour. We don’t use fluent smtp as all emails sent from our website 
   are taking in charge by mandrill plugin and service.
 *  Plugin Support [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * (@amimulihsanmahdi)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/#post-18093317)
 * Hello again,
 * This requires further testing. Can you please share the details [here](https://wpmanageninja.com/support-tickets)
   so that our team can take a deeper look?
 * Thank you
 *  Thread Starter [alpha2](https://wordpress.org/support/users/neoseeyou/)
 * (@neoseeyou)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/#post-18093459)
 * I will do that immediatly thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issue sent message’ is closed to new replies.

 * ![](https://ps.w.org/fluentform/assets/icon-256x256.png?rev=3354580)
 * [Fluent Forms – Customizable Contact Forms, Survey, Quiz, & Conversational Form Builder](https://wordpress.org/plugins/fluentform/)
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 * 4 replies
 * 2 participants
 * Last reply from: [alpha2](https://wordpress.org/support/users/neoseeyou/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/issue-sent-message/#post-18093459)
 * Status: resolved