Title: Issue while importing users
Last modified: June 11, 2025

---

# Issue while importing users

 *  Resolved [kadimars](https://wordpress.org/support/users/kadimars/)
 * (@kadimars)
 * [12 months ago](https://wordpress.org/support/topic/issue-while-importing-users/)
 * Hi, for some time now, when I import users with a CSV file, only the first line
   of the file is taken into account (see image below), not the others. What’s more,
   the email I’ve set up is no longer being sent either. Everything was working 
   perfectly before, can you help me?
 * > [View post on imgur.com](https://imgur.com/a/D7KFlKN)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fissue-while-importing-users%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [12 months ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18508238)
 * Did you change something about do not updated users? The plugin is working properly,
   you should have changed anything surely.
 *  Thread Starter [kadimars](https://wordpress.org/support/users/kadimars/)
 * (@kadimars)
 * [12 months ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18508856)
 * I don’t think so. Here are my settings. Should I change them?
 * > [View post on imgur.com](https://imgur.com/xodroyj)
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [12 months ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18509088)
 * The question is for you. You are telling the plugin to no update users. So maybe
   you are trying to upload users that already exists.
 * Check your CSV also.
 * As I told you: nothing has changed in the plugin and hundreds of users are using
   the plugin without problems… so there is something in your side.
 *  Thread Starter [kadimars](https://wordpress.org/support/users/kadimars/)
 * (@kadimars)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18510730)
 * No, that’s not the case, I haven’t changed anything. I only import new users,
   in my CSV there are 3 new users, only the first line is imported each time. In
   addition, the email is not sent to this user…
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18510780)
 * Have you checked the PHP error log?
 *  Thread Starter [kadimars](https://wordpress.org/support/users/kadimars/)
 * (@kadimars)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18511193)
 * Here it is
    -  This reply was modified 11 months, 4 weeks ago by [kadimars](https://wordpress.org/support/users/kadimars/).
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [11 months, 4 weeks ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18511212)
 * Please do not share this kind of info here.
 * Anyway, as you can see, there is no relation between the errors and this plugin.
 * Have you tried to do some debug using Health Check & Troubleshooting

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Issue while importing users’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png?
   rev=1174343)
 * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/)
 * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * Last activity: [11 months, 4 weeks ago](https://wordpress.org/support/topic/issue-while-importing-users/#post-18511212)
 * Status: resolved