Title: Issue with active subscriptions
Last modified: May 21, 2021

---

# Issue with active subscriptions

 *  Resolved [fox-didl](https://wordpress.org/support/users/fox-didl/)
 * (@fox-didl)
 * [5 years ago](https://wordpress.org/support/topic/issue-with-active-subscriptions/)
 * We are using Woocommece subscriptions and with the new version, the active exiting
   subscriptions will not be renewed anymore. I think this is because a new setting-
   connection was necessary to add. Right?
 * Is there a fix for this?
    It’s a big problem to loose all with amazon paid exting
   subscriptions just because of this change to V2.
 * debug.log:
 *     ```
       [21-May-2021 13:58:11 UTC] jxPBiH - WC_Amazon_Payments_Advanced_API_Legacy::request - Response: <?xml version="1.0"?>
       <ErrorResponse xmlns="http://mws.amazonservices.com/schema/OffAmazonPayments/2013-01-01">
         <Error>
           <Type>Sender</Type>
           <Code>SignatureDoesNotMatch</Code>
           <Message>The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details.</Message>
         </Error>
         <RequestID>19e6ba37-3de2-44a6-84d0-23ba3eab23de</RequestID>
       </ErrorResponse>
   
       [21-May-2021 13:58:11 UTC] jxPBiH - WC_Gateway_Amazon_Payments_Advanced_Subscriptions_Legacy::get_billing_agreement_details - Error: API Error 'The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details.' for order 98985 with billing agreement: B02-2910999-3796995.
       [21-May-2021 13:58:11 UTC] PHP Fatal error:  Uncaught Exception: The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Consult the service documentation for details. in /wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php:428
       Stack trace:
       #0 /wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php(369): WC_Gateway_Amazon_Payments_Advanced_Subscriptions_Legacy->handle_generic_api_response_errors('WC_Gateway_Amaz...', Object(SimpleXMLElement), 98985, 'B02-2910999-379...')
       #1 /wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php(817): WC_Gateway_Amazon_Payments_Advanced_Subscriptions_Legacy->get_billing_a in /wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php on line 428
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [5 years ago](https://wordpress.org/support/topic/issue-with-active-subscriptions/#post-14468902)
 * Hey [@fox-didl](https://wordpress.org/support/users/fox-didl/)
 * Yes, the development team will fix the issue as soon as possible.
 * Best,
    Christian
 *  Plugin Support [Christian](https://wordpress.org/support/users/christian1983/)
 * (@christian1983)
 * [5 years ago](https://wordpress.org/support/topic/issue-with-active-subscriptions/#post-14485683)
 * Hey [@fox-didl](https://wordpress.org/support/users/fox-didl/)
 * new version was released.
    - 1. You will need to update the Amazon Pay plugin.
    - 2. Go to Amazon Pay Settings to the “Previous Version Configuration Details”
      and click on “Toggle visibility”
    - 3. Follow the guide that is on the [here](https://eps-eu-external-file-share.s3.eu-central-1.amazonaws.com/bianchif/WooCommerce/WooCommerce+legacy+fix.pdf)
    - I’m going to mark this as resolved – if you have any further questions, you
      can start a new thread.
    - Best,
       Christian
 *  Thread Starter [fox-didl](https://wordpress.org/support/users/fox-didl/)
 * (@fox-didl)
 * [5 years ago](https://wordpress.org/support/topic/issue-with-active-subscriptions/#post-14487183)
 * Thanks a lot. We will check this now and soon we know this too.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue with active subscriptions’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-amazon-payments-advanced/assets/icon-
   256x256.png?rev=3193173)
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## Tags

 * [subscriptions](https://wordpress.org/support/topic-tag/subscriptions/)

 * 3 replies
 * 2 participants
 * Last reply from: [fox-didl](https://wordpress.org/support/users/fox-didl/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/issue-with-active-subscriptions/#post-14487183)
 * Status: resolved