Title: Issue with adding a map
Last modified: January 25, 2021

---

# Issue with adding a map

 *  Resolved [OrbitCarrot](https://wordpress.org/support/users/orbitcarrot/)
 * (@orbitcarrot)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/)
 * Hello I’m having an issue,
 * On my development site the plugin works fine i’ve pushed the dev site to the 
   live environment using a backup plugin and everything works accept for your plugin.
   It just showed the shortcode text rather than the map. I’ve remove the shortcode
   from the site for now. I tried creating a map but I get the following error in
   console and the loading gif just stay there forever and never adds a map.
 * See screenshot:
 * > [View post on imgur.com](https://imgur.com/DpunO7T)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [dan009](https://wordpress.org/support/users/dan009/)
 * (@dan009)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13952428)
 * Hi,
 * Have you checked the database? Are the tables created?
    It seems like the tables
   were not exported, or not imported on your new website. It should be 6 tables
   with prefix of (your db prefix)_BingMapPro_
 * In case if they missing, you need to copy your Bing API key, and re-install the
   plugin.
    If you have data on your old website. Import the data into the tables.
 * Let me know the outcome.
    Regards.
 *  Thread Starter [OrbitCarrot](https://wordpress.org/support/users/orbitcarrot/)
 * (@orbitcarrot)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13952658)
 * We’ve tried deleting the plugin and reinstalling but the same issue occurs. How
   can we get it to create those tables?
 *  Plugin Author [dan009](https://wordpress.org/support/users/dan009/)
 * (@dan009)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13952882)
 * Can you confirm that the tables are not created upon installation?
 *  Thread Starter [OrbitCarrot](https://wordpress.org/support/users/orbitcarrot/)
 * (@orbitcarrot)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13953014)
 * I can yes.
 *  Plugin Author [dan009](https://wordpress.org/support/users/dan009/)
 * (@dan009)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13953065)
 * Ok,
    So, there is an issue when the tables are created. It might be the database
   collation, or something else. I can send you the sql scripts to execute on your
   db to create the tables, manually. To really debug this issue you need to enable
   you need to enable debut in wp-config.php define( ‘WP_DEBUG’, true ); define(‘
   WP_DEBUG_LOG’, true ); define( ‘WP_DEBUG_DISPLAY’, true ); and try re-installing
   the plugin, and open debug.log file and let me know what is wrong.
 * As a side fix, I can send you the sql queries to execute on your db manually 
   to create the tables. (if you want this option, email me at [developer@tuskcode.com](https://wordpress.org/support/topic/issue-with-adding-a-map/developer@tuskcode.com?output_format=md))
 * Regards
 *  Plugin Author [dan009](https://wordpress.org/support/users/dan009/)
 * (@dan009)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13969832)
 * Hi,
 * have you resolved the issue, or you need assistance ?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Issue with adding a map’ is closed to new replies.

 * ![](https://ps.w.org/api-bing-map-2018/assets/icon-256x256.png?rev=2124238)
 * [Tuskcode Map Pro for Bing Maps](https://wordpress.org/plugins/api-bing-map-2018/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/api-bing-map-2018/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/api-bing-map-2018/)
 * [Active Topics](https://wordpress.org/support/plugin/api-bing-map-2018/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/api-bing-map-2018/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/api-bing-map-2018/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [dan009](https://wordpress.org/support/users/dan009/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/issue-with-adding-a-map/#post-13969832)
 * Status: resolved