Title: Issue with Apple Pay processing
Last modified: October 4, 2023

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# Issue with Apple Pay processing

 *  Resolved [janhenrydesign](https://wordpress.org/support/users/janhenrydesign/)
 * (@janhenrydesign)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/issue-with-apple-pay-processing/)
 * Hi team,
 * I have a client website that is experiencing issues with Apple Pay not processing
   payments. The button sends the buyer to the Apple Pay payment screen. After they
   have verified their details they go back to the cart or checkout and the button
   sits in an endless loop and does not finish the transaction. This is occurring
   on both the latest version of the plugin, and the previous two versions. I’m 
   trying to troubleshoot the cause. Nothing comes up the logs as an error.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/)
 * (@aguinaldodarla)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/issue-with-apple-pay-processing/#post-17099894)
 * Hi [@janhenrydesign](https://wordpress.org/support/users/janhenrydesign/)
 * The issue you’ve described, where the Apple Pay button sends the buyer to the
   payment screen, but then loops back to the cart or checkout without completing
   the transaction, might be caused by a few different factors. Let’s troubleshoot
   this step by step.
    1. Sometimes, other plugins can interfere with the proper functioning of the WooCommerce
       Apple Pay integration. To rule this out, temporarily deactivate all other plugins
       except WooCommerce, then test the Apple Pay functionality. If it works, re-enable
       each to see which plugin is causing the issue.
    2. Occasionally, the active theme could also be causing the issue. To check this,
       temporarily switch to a default WordPress theme (like Twenty Twenty-One or Storefront)
       and test again.
    3. Ensure that your Apple Pay setup is correct. This includes checking your Apple
       Pay certificate, merchant ID, and domain association.
    4. Inspect Browser Console from your website (CTRL+SHIFT+I) then go to the Console
       tab, and check if there are any JavaScript errors.
 * If none of these steps resolve the issue, please can you share the following:
    - **System Status Report**: navigate to **WooCommerce** → **Status**. Select`
      Get system report` and then `Copy for support`.
    - **Fatal Error log**: Share a copy of any fatal error log found under **WooCommerce**
      → **Status** → **Logs**.
    - How many customers are affected with this issue (is it isolated to one)?
 * I hope it helps!
 *  Thread Starter [janhenrydesign](https://wordpress.org/support/users/janhenrydesign/)
 * (@janhenrydesign)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/issue-with-apple-pay-processing/#post-17100665)
 * Hi Darla,
   I figured out the issue. Payment will not process with Apple Pay if
   there is a custom checkout field set to ‘required’.
 *  [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/)
 * (@aguinaldodarla)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/issue-with-apple-pay-processing/#post-17101799)
 * Hi [@janhenrydesign](https://wordpress.org/support/users/janhenrydesign/)
 * Thanks for the update! We appreciate you sharing it. 🙂
   You did well in finding
   out the cause of the issue. If the custom checkout field is set to `Required`,
   it may interfere with the processing of payments through Apple Pay, because Apple
   Pay, in its design, aims to simplify the checkout process and does not support
   additional required fields other than the standard ones (like billing and shipping
   details).
 * Please don’t hesitate to [start a new topic](https://wordpress.org/support/theme/storefront/#new-topic-0)
   if you have any more questions down the line.
 * Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue with Apple Pay processing’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/issue-with-apple-pay-processing/#post-17101799)
 * Status: resolved