Issue with attachments expiring
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Updated attachments on our products to this years version and have made sure they are set to not expire but i am still getting an error saying that the attachment has expired.
The only thing that has changed from before is the attachment but both are PDFs
Viewing 7 replies - 1 through 7 (of 7 total)
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Hello Creodesign2,
Thanks for reaching out to us.
Okay, it might be possible that newly updated attachments are not accessible or may have a permission issue.
Can you please compare file permission to get a more idea about that?
If there is any error log then please share it with us.
You can also try another attachment if that PDF-specific issue or product-specific issue is found.
If this issue is coming suddenly then it might conflict issue with other plugins and you can check by deactivating all plugins except woocommerce and product attachment to verify it.
Hope this helps. Let us know if found anything.
Best Regards,
Hitendra & Dotstore TeamI added the old document back in and this also came up with the same error. I also tried to deactivate all the plugins to see if this helps but still getting the same issue
Okay Creodesign,
It might be an issue related to the data migration as we have tested on our sandbox demo and local server but it’s working fine.
We need to check your current theme settings and product settings so please share the product link and also share the system report.
For System Report go to Woocommerce > Status > Logs > copy and paste it here.
Best Regards,
Hitendra & Dotstore Team### WordPress Environment ### WordPress address (URL): https://ftscotland.org Site address (URL): https://ftscotland.org WC Version: 6.4.1 REST API Version: ✔ 6.4.1 WC Blocks Version: ✔ 7.2.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.28 PHP Post Max Size: 1 GB PHP Time Limit: 6000 PHP Max Input Vars: 5000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.37 Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ Total Database Size: 114.08MB Database Data Size: 65.91MB Database Index Size: 48.17MB wp_woocommerce_sessions: Data: 0.66MB + 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Coupon Features PRO: by Soft79 – 3.1.3 WooCommerce Deposits: by Webtomizer – 3.0.15 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce Product Bundles: by WooCommerce – 6.14.0 WooCommerce Subscriptions: by WooCommerce – 4.0.1 WooCommerce TM Extra Product Options: by themeComplete – 4.9.11 WooCommerce: by Automattic – 6.4.1 Wordfence Security: by Wordfence – 7.5.9 Yoast SEO: by Team Yoast – 18.6 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.7 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #382 - /shop/ Basket: #383 - /basket/ Checkout: #384 - /checkout/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #1925 - /terms/ ### Theme ### Name: Twenty Seventeen Version: 2.2 (update to version 2.9 is available) Author URL: https://en-gb.ww.wp.xz.cn/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: /home/ftscotland/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php twentyseventeen/woocommerce/checkout/form-billing.php twentyseventeen/woocommerce/content-single-product.php twentyseventeen/woocommerce/single-product/product-image.php twentyseventeen/woocommerce/single-product.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://ftscotland.org Subscription Statuses: wc-active: 19 wc-expired: 72 wc-on-hold: 22 wc-cancelled: 29 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### Cash on delivery: wc-active: 5 wc-on-hold: 9 Stripe: wc-active: 13 wc-cancelled: 27 wc-expired: 70 wc-on-hold: 13 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal Standard: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ❌ No Cash on delivery: products ### Product Bundles ### Database Version: 6.14.0 Loopback Test: ✔ Template Overrides: – ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Complete: 691 Oldest: 2022-03-28 14:57:47 +0100 Newest: 2022-04-26 16:40:04 +0100 Pending: 44 Oldest: 2022-04-28 15:05:25 +0100 Newest: 2022-10-12 14:31:25 +0100 ### Status report information ### Generated at: 2022-04-26 16:40:05 +01:00Hello Creodesign,
Thanks for sharing the logs here.
I have reviewed that there is one plugin that might be causing an issue.
The plugin name is: Custom Order Numbers for WooCommerce
Please deactivate the above plugin and might it start working for you.
Best Regards,
Hitendra & Dotstore TeamThank you that’s it done
Thanks for the update.
I’m going to mark this as resolved.
If you have any further questions, you can start a new thread.
Best Regards,
Hitendra & Dotstore Team
Viewing 7 replies - 1 through 7 (of 7 total)
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