Issue with Customize in wordpress

  • Cesar Landazuri

    (@lcesar1965)


    1 year, 11 months ago

    I get a blank screen trying to access the Customize section in wordpress. I am working with Spectra, I change the Astra theme with Twenty Twenty-one theme and the problem was solved. How can I get back to the Astra theme?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Herman Asrori (BSF)

    (@bsfherman)

    1 year, 11 months ago

    Hi @lcesar1965,

    This doc should help.

    Please let us know how you go.

    Kind regards,
    Herman 😊

    Thread Starter Cesar Landazuri

    (@lcesar1965)

    1 year, 11 months ago

    Hello Herman thanks for your time. In that article they say: It is also a good idea to check if the issue is related to the theme. Please try switching to another theme, like Twenty Twenty -One, and check whether the issue persists. If yes, then it is not the theme causing the error.

    When I do this, the problem is solved. My problem is not PHP Memory Limit or Resourses. The problem is the theme.

    Herman Asrori (BSF)

    (@bsfherman)

    1 year, 11 months ago

    Hi @lcesar1965,

    What is the PHP memory limit of your site? If it is 256M please try 512M. If increasing the resources of your site doesn’t fix the issue. Please try the step #4 in the doc I shared.

    This issue is due to the resources.

    Please let us know how you go.

    Kind regards,
    Herman 😊

Viewing 3 replies - 1 through 3 (of 3 total)

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