Title: Issue with customize theme
Last modified: March 15, 2017

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# Issue with customize theme

 *  [psn](https://wordpress.org/support/users/psn/)
 * (@psn)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/)
 * Hi
 * I have issue to run customize theme together with this plugin [https://wordpress.org/plugins/advanced-twenty-seventeen/](https://wordpress.org/plugins/advanced-twenty-seventeen/)
   I have open a ticket with them but Ion’t know if its on their side or yours. 
   The issue is that customize theme is not working at all for WPtouch theme when
   we have this Advance Twenty Seveteen plugin activated.
 * I have noted that author for this plugin need to contact you.
 * Per

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/)
 * (@wptouch)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918243)
 * Hi Per,
 * Some desktop themes block or alter access to the Customizer, and some even to
   the WordPress menu options.
 * As a workaround, other users will briefly deactivate the desktop theme and activate
   a default theme like the Twenty Fifteen or Twenty Sixteen theme while they customize
   the WPtouch Customizer settings. Then re-activate their desktop theme.
 * Regards,
 * Emilio Rivera
    WPtouch Support
 *  Thread Starter [psn](https://wordpress.org/support/users/psn/)
 * (@psn)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918398)
 * Yeah I know but I think it would be better to get these 2 plugin working together
   as its the latest wordpress theme.
 *  Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/)
 * (@wptouch)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918687)
 * The plugin you’re using is likely loading its scripts outside of its own admin
   pages and throughout the entire Customizer. Hopefully they are able to contain
   the plugin’s scripts in its own admin pages, or only where the scripts are needed.
   This is what WordPress recommends plugins and desktop themes to follow.
 * Regards,
 * Emilio Rivera
    WPtouch Support
 *  Thread Starter [psn](https://wordpress.org/support/users/psn/)
 * (@psn)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918877)
 * Ok so its up to them to fix the issue?
 *  Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/)
 * (@wptouch)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918902)
 * Yes, if the issue only happens when their plugin is active. It means their plugin’s
   scripts are loading in the WPtouch Customizer settings (which they shouldn’t).
 * Regards,
 * Emilio Rivera
    WPtouch Support

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Issue with customize theme’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [WPtouch](https://wordpress.org/support/users/wptouch/)
 * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/issue-with-customize-theme/#post-8918902)
 * Status: not resolved