Issue with Importing Slider

  • Resolved minamt

    (@minamt)


    1 year, 2 months ago

    Hi,
    I am experiencing an issue with the Depicter slider. After exporting a slider from my original website, I attempted to import it into a new website, but the slider appears blank. It seems as though I have to recreate the slider from scratch on the new site, even though I followed the export/import process as usual.

    Could you please help me resolve this issue? Any guidance on what might be causing this would be greatly appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Depicter Support

    (@depicter1slider1support)

    1 year, 2 months ago

    @minamt
    Hi, I hope you are doing fine.

    Can you please send your exported zip file here? I will check and report back to you with more details.

    Thread Starter minamt

    (@minamt)

    1 year, 2 months ago

    Hi,
    here is the Zip file, the json file is damaged
    https://drive.google.com/file/d/1tx23itW17MajT9vbeGsNZbSFaEwcMxPT/view?usp=sharing

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    1 year, 2 months ago

    Hi,

    Thank you for the follow-up.

    We’ve encountered a problem with the zip file you sent. It appears to be corrupted and cannot be opened by any file compression software. This could be due to an error during file processing or changes you made to the slider.

    In past cases, we’ve successfully diagnosed slider issues by examining the zip file, but this one is unreadable.

    To help us understand the situation better, could you please provide more information about how the file was created or any recent slider adjustments?

    Plugin Contributor Depicter Support

    (@depicter1slider1support)

    1 year, 2 months ago

    Hi,
    It has been a long time since our last talk, so I mark this topic as a resolved one and if still face the issue please submit a new ticket.

Viewing 4 replies - 1 through 4 (of 4 total)

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