Title: Issue with plugin
Last modified: August 21, 2016

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# Issue with plugin

 *  Resolved [cquinndesign](https://wordpress.org/support/users/cquinndesign/)
 * (@cquinndesign)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/)
 * I downloaded your plugin, setup the Gateway ID and Password in the settings area
   like shown in the screenshot and I setup the form feed.
 * Whenever I test the form I get the error message, “You must provide the Credit
   Card Number, Expiration Date, Security Code, and Cardholder’s Name.” which appears
   next to the date field that I have chosen.
 * A few things I see might be an issue:
 * 1) **Credit card type** – what are we supposed to put here? (ie – I have a dropdown
   that says, “visa, mastercad, discover, american express”) is that sufficient?
 * 2) **How do you want the date formatted?** (ie. – I have it so that its a two
   digit month and four digit year – 02/2016)
 * 3) Cardholders name – should this be a name field that is converted to “simplified”
   so that the full name (1st and last) is in one box? **OR** can it be a name field
   with the full name in two different boxes? (one box for first name and one box
   for last name) **OR** – Does it need to be a plain input field with the full 
   name in that one field?
 * Please reply ASAP as we are trying to get this going right away.
 * [http://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/](http://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/)
 * (@aubreypwd)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/#post-4540185)
 * > “You must provide the Credit Card Number, Expiration Date, Security Code, and
   > Cardholder’s Name.”
 * This tells me that there isn’t a credit card field in your form.
 * > “Whenever I test the form I get the error message, “You must provide the Credit
   > Card Number, Expiration Date, Security Code, and Cardholder’s Name.” which 
   > appears next to the date field that I have chosen.”
 * I’d like to see a screenshot of where you are seeing this.
 * > “1) Credit card type – what are we supposed to put here? (ie – I have a dropdown
   > that says, “visa, mastercad, discover, american express”) is that sufficient?”
 * Again, this comes from the credit card field automatically.
 * > 2) How do you want the date formatted? (ie. – I have it so that its a two digit
   > month and four digit year – 02/2016)
 * Same, from the credit card field.
 * I think you need to add the credit card field to your form to get this plugin
   to work for you.
 * > “Please reply ASAP as we are trying to get this going right away.”
 * This plugin is offered as is and has been shared with you is a gift, and support
   is also added as a volunteer effort, so please refrain from demands on the forums.
 * Would love to hear back from you on if this helped.
 *  Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/)
 * (@aubreypwd)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/#post-4540186)
 * Look at [https://cloudup.com/can40CY76rv](https://cloudup.com/can40CY76rv) for
   what the credit card looks like. You add it from [https://cloudup.com/ctUTfFBPK5N](https://cloudup.com/ctUTfFBPK5N)
 * When you setup your feed you can select the right fields from this as in [https://cloudup.com/cwUXv7NzY2G](https://cloudup.com/cwUXv7NzY2G)
 * Hope that helps too.
 *  Thread Starter [cquinndesign](https://wordpress.org/support/users/cquinndesign/)
 * (@cquinndesign)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/#post-4540204)
 * Thanks…i knew it was something obvious. I just stared at it for too long…
 * I appreciate your help…
 *  Plugin Author [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/)
 * (@aubreypwd)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/#post-4540238)
 * Heh-hehe. Glad you got it to work, let me know how it goes!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issue with plugin’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/gravity-forms-first-data-global-gateway-
   addon_f3f7f9.svg)
 * [Gravity Forms + First Data Global Gateway e4](https://wordpress.org/plugins/gravity-forms-first-data-global-gateway-addon/)
 * [Support Threads](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/)
 * [Active Topics](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gravity-forms-first-data-global-gateway-addon/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Aubrey Portwood](https://wordpress.org/support/users/aubreypwd/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/issue-with-plugin-1/#post-4540238)
 * Status: resolved