Title: Issue with Pro Plugin Install
Last modified: March 11, 2020

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# Issue with Pro Plugin Install

 *  Resolved [themejunkee](https://wordpress.org/support/users/lettyd/)
 * (@lettyd)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/issue-with-pro-plugin-install/)
 * Hello.
 * I purchased the Pro version of this plugin last year but didn’t get to add it
   to my site because I was busy with a family crisis.
 * I just uploaded it into my WP site and it’s asking for an “Active Key”, which
   I don’t have and cannot find.
 * Even though I’ve logged into the site using the information that you provided,
   your site keeps giving me the run around with messages stating that I’m NOT logged
   in or authorized to see content or re-download the plugin.
 * So since I don’t have $200 to give away, I would really appreciate it if you 
   could provide me with an active “Active Key” for this product.
 * I can provide proof of my purchase and am looking forward to hearing from you
   ASAP. Thanks!
 * Ms. Letetia Davis

The topic ‘Issue with Pro Plugin Install’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [themejunkee](https://wordpress.org/support/users/lettyd/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/issue-with-pro-plugin-install/)
 * Status: resolved