Title: Issue with setup
Last modified: September 1, 2016

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# Issue with setup

 *  Resolved [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/)
 * Here is an issue
    After setting up plugin and manually creating necessary folders,
   I cannot get information form help area I cannot open “Setting up SSL” area So
   i cannot setup a sever. Any suggestions?
 * Thanx
 * [https://wordpress.org/plugins/wp-encrypt/](https://wordpress.org/plugins/wp-encrypt/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Felix Arntz](https://wordpress.org/support/users/flixos90/)
 * (@flixos90)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566450)
 * Some server hosts prevent you from accessing the server configuration unfortunately.
   This plugin can only handle retrieving the certificate. If you don’t find the
   files you need to adjust, please ask your host for advise.
 *  Thread Starter [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566460)
 * I can access to files:
    letsencrypt .well-known are accessible , so there is 
   not problem there
 *  Plugin Author [Felix Arntz](https://wordpress.org/support/users/flixos90/)
 * (@flixos90)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566494)
 * These are the files generated by the plugin.
 * In addition to these files you need to be able to access and modify the server
   configuration, as described in the “Setting Up SSL” section. If you can’t find
   these files, your host probably prevents you from accessing them.
 *  Thread Starter [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566509)
 * I have another site on same server and it is working fine.
    can you please tell
   me what files are missing letsencrypt has 2 folders -live has 2 files account
   [http://www.domain](http://www.domain) name .well-known has folder acme-challenge–
   there is no files there However when I try to generate certificate I am getting
   error Challenge self check failed for domain “domain name”
 *  Thread Starter [alev](https://wordpress.org/support/users/alev/)
 * (@alev)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566510)
 * actually I just generate certificate
    Yet I still cannot open “Setting Up SSL”
 *  Plugin Author [Felix Arntz](https://wordpress.org/support/users/flixos90/)
 * (@flixos90)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566679)
 * Are you saying that you cannot open the help tab “Setting Up SSL”?
 *  Plugin Author [Felix Arntz](https://wordpress.org/support/users/flixos90/)
 * (@flixos90)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566731)
 * Closing because of lack of response – looks irrelevant now. Please reopen if 
   falsely closed.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Issue with setup’ is closed to new replies.

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## Tags

 * [server](https://wordpress.org/support/topic-tag/server/)
 * [setup problem](https://wordpress.org/support/topic-tag/setup-problem/)
 * [SSL](https://wordpress.org/support/topic-tag/ssl/)

 * 7 replies
 * 2 participants
 * Last reply from: [Felix Arntz](https://wordpress.org/support/users/flixos90/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/issue-with-setup/#post-7566731)
 * Status: resolved