Hello @annunto,
Thanks for reaching out to us!
First of all, make sure you are using update version of Elementor and ElementsKit plugin. In most cases, cache is the reason for this type of issue. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one and check if the issue is solved.
If still persists the issue I would request to run a conflict test on your site.
1. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
2. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ElementsKit and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.
If the issue persists even after that, let us know your system info from Elementor > System Info, please. In this regard, we expect your kind patience and cooperation. Looking forward to your response.
Regards,
Reju
Hello @reedwanul,
I trust you are doing well
Thank you for all this explanation,
I will try it and inform you afterwards.
Thank you
