Title: Issues Syncing
Last modified: October 21, 2025

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# Issues Syncing

 *  [axilla1414](https://wordpress.org/support/users/axilla1414/)
 * (@axilla1414)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/issues-syncing/)
 * I made a service account that has read on group/user data in Active Directory.
   This account successfully links the installation of the plugin. Base DN i have
   is just `dc=batmat,dc=org` and all is well. I set the sync parameters to a specific
   Security group and it Syncs fine. The appropriate users get added into the wordpress
   users as expected and the data appears correct. When i do the test auth, it works
   and the user passes the check. I Synced a test group with 5 users to give them
   the “Administrator” role and in the users page, they appear as expected, with
   the admin role.
   However, when I go to the wp-admin page to login and use the 
   synced users email or username, the authentication fails saying incorrect password.
   Isnt the authentication supposed to pass through and authenticate on the AD server
   via ldap? Looking for suggestions on why this last piece would not be working.
   Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Author [schakko](https://wordpress.org/support/users/schakko/)
 * (@schakko)
 * [6 months, 1 week ago](https://wordpress.org/support/topic/issues-syncing/#post-18727642)
 * Sorry for the late response!
 * Please enable debug logging ([https://docs.active-directory-wp.com/Configuration/Logger.html](https://docs.active-directory-wp.com/Configuration/Logger.html))
   and see what’s written in there. It might be the case that you have to set a 
   more specific DN (e.g. cn=Users,dc=batmat,dc=org).

Viewing 1 replies (of 1 total)

The topic ‘Issues Syncing’ is closed to new replies.

 * ![](https://ps.w.org/next-active-directory-integration/assets/icon-256x256.png?
   rev=2517660)
 * [Next Active Directory Integration](https://wordpress.org/plugins/next-active-directory-integration/)
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 * 1 reply
 * 2 participants
 * Last reply from: [schakko](https://wordpress.org/support/users/schakko/)
 * Last activity: [6 months, 1 week ago](https://wordpress.org/support/topic/issues-syncing/#post-18727642)
 * Status: not resolved