Issues with cache activated

  • migueltic

    (@migueltic)


    7 months, 1 week ago

    I’m using a cache plugin to increase pagespeed (Litespeed Cache).

    I’m having issues with Learnpress, like the system asking me to enroll to a course that I already enrolled to and not letting me enroll again (entering a neverending and unsolvable loop). Or showing temporary notifications (eg. you completed X lesson) forever, not disappearing after reloading or visiting again that page.

    I’ve done a quick test and at least the notification issue goes away when I disable the cache for the lesson pages. But disabling 100% of cache / speed optimizations is not a great solution. And I guess your plugin maybe works OK with some of them.

    Do you know any “other “decent” solutions? Maybe disable only certain optimizations/settings in my cache plugin?

    Learnpress is the only thing that is giving me problems with this cache plugin.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support brianvu-tp

    (@briantp)

    7 months ago

    Hi migueltic,

    Thank you for reaching out!

    That disabling all cache features isn’t a good solution.

    Since you are using LiteSpeed Cache, here are the three most likely culprits you should check and disable one by one: JS Combine External and Inline, HTML Minify, Cache Logged-in Users

    Please try disabling the JS Combine External and Inline setting first, as this often resolves the issue.

    Clear your cache completely afterward, and test the enrollment process and notification display again.

    Let me know the results of your test!

    Best regards,
    Brianvu-tp

    Thread Starter migueltic

    (@migueltic)

    7 months ago

    Thanks a lot for the detailed response and screenshots!

    • JS Combine External and Inline was already off.
    • HTML Minify was on but turning it off didn’t solve the issue.
    • Cache logged-in users solved the issue (at least the notification, I haven’t tested enrollment yet).

    But doesn’t that mean that all optimizations/caches will be deactivated for all logged-in users?

    If it’s that, then I guess it’s basically the same solution that I already had (only logged-in users are able to access the lessons, so it’s basically the same as disable cache for all lesson pages unless I’m missing something). And it’s a quite bad one (I want at least some speed optimizations activated on those pages/lessons).

    Plugin Support brianvu-tp

    (@briantp)

    7 months ago

    Hi migueltic,

    Thank you for the detailed testing and feedback!

    To set up the optimal, granular caching rules without disabling all optimizations, we need to inspect your site’s code and your LiteSpeed Cache configuration directly.

    Unfortunately, due to the nature of this advanced configuration and the security policies of this community forum (which is mainly for basic plugin support), we cannot securely access your site here to make or verify these precise adjustments.

    To ensure we can help you configure LiteSpeed Cache correctly to maintain speed while fixing the LearnPress functionality, please create a support ticket on our official helpdesk:

    1. Please visit our official helpdesk and click on the “Support” and follow the instructions in this video to create your ticket.
    2. When creating the ticket, please use the title: “migueltic – Issues with cache activated”

    Our development team can then securely log in, analyze your LiteSpeed settings, and apply the necessary exclusion rules to achieve proper caching while keeping LearnPress functional.

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

    Thread Starter migueltic

    (@migueltic)

    7 months ago

    Thanks. Do you offer that “private” support to anyone or only to active customers?

    Plugin Support brianvu-tp

    (@briantp)

    7 months ago

    Hi migueltic,

    Thank you for the question!

    Our dedicated support forum is specifically designed to provide technical assistance to our customers who have purchased our themes or premium plugins and are experiencing issues while using our products.

    If you are an active customer experiencing a technical problem with LearnPress or our associated themes (like Eduma), you are absolutely eligible to create a ticket in our private support forum. This allows our specialized development team to securely handle complex.

    Best regards,
    Brianvu-tp

Viewing 5 replies - 1 through 5 (of 5 total)

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