Title: Issues with Postal Code Box
Last modified: March 16, 2018

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# Issues with Postal Code Box

 *  [tougetuning](https://wordpress.org/support/users/tougetuning/)
 * (@tougetuning)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/issues-with-postal-code-box/)
 * Our fraud filters for paypal are being set off regularly and this is due to the
   postal code/zip code box for the shipping portion of the address being allowed
   to be entered without spaces. This triggers a filter as the postal code for the
   billing will automatically go as XXX XXX but the shippping will go XXXXXX. I’m
   not sure if this is controlled by woocommerce of the plug-in but I’m looking 
   for help.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/)
 * (@angelleyesupport)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/issues-with-postal-code-box/#post-10084161)
 * [@tougetuning](https://wordpress.org/support/users/tougetuning/), Well, that 
   is actually controlled by woocommerce. But I have a question here, Are you saying
   that you give spaces mannually in the billing postal code field but that is not
   allowed in the shipping postal field?
    I’m little bit confused here….
 *  Thread Starter [tougetuning](https://wordpress.org/support/users/tougetuning/)
 * (@tougetuning)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/issues-with-postal-code-box/#post-10084582)
 * The website actually seems to force the space on the billing but not the shipping.
   We didn’t make any changes but this is the case and PayPal flags this as mismatched
   billing/shipping address because of the single space difference.
 * Example: M1K 4N2 vs. M1K4N2
 *  Plugin Contributor [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/)
 * (@angelleyesupport)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/issues-with-postal-code-box/#post-10084744)
 * [@tougetuning](https://wordpress.org/support/users/tougetuning/),
 * Well, that is again not something we control though. But as basic steps for debugging
   you can switch to basic twenty theme and see if the behavior is same, then you
   can write on woo support and see if they have any better information about that?
   
   You can also check your installed plugins , deactivate them then see if this 
   is changed or not.
 * Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issues with Postal Code Box’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [angelleyesupport](https://wordpress.org/support/users/angelleyesupport/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/issues-with-postal-code-box/#post-10084744)
 * Status: not resolved