[NSFW] Issus with plugins

  • Resolved mraboun

    (@mraboun)


    1 year, 10 months ago

    Hello, we are experiencing a problem with our website, bluehost support tells us that it is in relation to the following plugins that we had to deactivate so that the site works again with buses on its pages; the affected plugins are: wpforms-lite, leadin and elementor. can you guys give us a solution?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 10 months ago

    Hi @mraboun,

    Thanks for reaching out, and I’m sorry to hear that you’re having issues related to WPForms Lite.

    When you get a chance, could you please share more details about the issue occurring on your site? This information will help us assist you better.

    Thanks!

    Thread Starter mraboun

    (@mraboun)

    1 year, 10 months ago

    The wpforms-lite plugin is the cause of the problem, we had to desactivate it. before it was inaccessible with a status message “learn more about worpress” page inaccessible. We have been directed to you in order to reactivate the plugins because if you visit our site which is substancium.com and if you browse its pages, you will understand the problem, the dynamic pages are not displayed correctly following the deactivation of these plugins that are causing this problem.

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 10 months ago

    Hi @mraboun,

    Thank you for sharing all those details!

    It seems WPForms Lite was deleted from the site, so I’m unable to verify the issue you reported on your site.

    When you get a chance, could you please share a stack trace of the fatal error reported by Bluehost? This will help us investigate the issue further.

    In case you want to generate new logs about the issue, please note that we have a guide on how to enable debugging in WordPress. After enabling debug logs, you can activate WPForms Lite and reproduce the issue. Then, please share the error logs with a stack trace.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 10 months ago

    Hi @mraboun,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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