Title: Itella dispatching error
Last modified: December 15, 2021

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# Itella dispatching error

 *  Resolved [stensoo](https://wordpress.org/support/users/stensoo/)
 * (@stensoo)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/itella-dispatching-error/)
 * Hi
 * When trying to dispatch an Itella order, the system shows the following error:
 * Shipment creation failed
    Confirmation error: Error: 500, Pickup point with this
   id doesn\’t exist in database!
 * What to do?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [multiparcels](https://wordpress.org/support/users/multiparcels/)
 * (@multiparcels)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/itella-dispatching-error/#post-15168642)
 * Hello [@stensoo](https://wordpress.org/support/users/stensoo/) ,
 * We are talking to Itella about this issue
    Will reply to this thread once we 
   have an answer from them
 * Thank you,
    MultiParcels Team
 *  Plugin Author [multiparcels](https://wordpress.org/support/users/multiparcels/)
 * (@multiparcels)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/itella-dispatching-error/#post-15175123)
 * Hello [@stensoo](https://wordpress.org/support/users/stensoo/) ,
 * Itella responded that they will into this case next week
 * Will notify you once we know the issue is fixed.
 * Best Wishes,
    MultiParcels Team
 *  Plugin Author [multiparcels](https://wordpress.org/support/users/multiparcels/)
 * (@multiparcels)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/itella-dispatching-error/#post-15217521)
 * Hello [@stensoo](https://wordpress.org/support/users/stensoo/) ,
 * The issue has been fixed!
 * Best Wishes,
    MultiParcels Team

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Itella dispatching error’ is closed to new replies.

 * ![](https://ps.w.org/multiparcels-shipping-for-woocommerce/assets/icon-256x256.
   png?rev=1868782)
 * [MultiParcels Shipping For WooCommerce](https://wordpress.org/plugins/multiparcels-shipping-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/multiparcels-shipping-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/multiparcels-shipping-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/multiparcels-shipping-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/multiparcels-shipping-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/multiparcels-shipping-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [multiparcels](https://wordpress.org/support/users/multiparcels/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/itella-dispatching-error/#post-15217521)
 * Status: resolved