Title: Item does not support reviews
Last modified: June 7, 2020

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# Item does not support reviews

 *  [rodeboy](https://wordpress.org/support/users/rodeboy/)
 * (@rodeboy)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/)
 * Hi, Google Search Console detected issues on each of the testimonials in this
   rotator on this page saying, “Item does not support reviews”. I have inserted
   the Company name into the Name field in the rotator settings. Research suggests
   that Google thinks that these are self-serving however they are genuine testimonials
   given and reproduced using the Testimonial Rotator plugin.
 * Any ideas?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fitem-does-not-support-reviews-2%2Fpage%2F3%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 *  [erocksc](https://wordpress.org/support/users/erocksc/)
 * (@erocksc)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/page/3/#post-13117985)
 * Hey [@rodeboy](https://wordpress.org/support/users/rodeboy/) – so far so good.
   I re-vailidated the pages in question in GSC and they all came back as “other”,
   meaning the new plug-in doesn’t try to throw structured data out on that page.
 * So, I’d say thumbs up on Strong Testimonials!
 * Cheers,
    Eric
 *  [tlgtimeshare](https://wordpress.org/support/users/tlgtimeshare/)
 * (@tlgtimeshare)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/page/3/#post-13370424)
 * The “Hide Microdata (hreview)” box workaround doesn’t appear to be working any
   more (WP 5.5.1) as GSC just flagged for this very same issue that was marked 
   as “fixed” since June. I even tried unchecking, saving, then checking and saving
   again, also hiding stars. Fix validation fails. Think it’s time to dump this 
   plugin now as it’s clearly been abandoned and is not fit for its purpose any 
   more. 🙁
 *  [tlgtimeshare](https://wordpress.org/support/users/tlgtimeshare/)
 * (@tlgtimeshare)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/page/3/#post-13377823)
 * [@erocksc](https://wordpress.org/support/users/erocksc/) – thanks, just switched
   to strong testimonials and removed this plugin. GSC cleared the initial error
   and now waiting for full validation. Haven’t loaded up all testimonials yet just
   in case!
 *  [Andrew](https://wordpress.org/support/users/arapps92/)
 * (@arapps92)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/page/3/#post-13582379)
 * I made the mistake of not reading the reviews beforehand and I’ve just installed
   and configured this plugin for a client. I’m not able to convert all the testimonials
   to a new plugin, but seeing as there’s been no activity from the plugin author,
   I thought I’d go in and fix the plugin issue:
 * I’m using the default theme and the rotator shortcode, so the problem file for
   me is templates/default/loop-testimonials.php. Firstly, I removed all instances
   of ‘$hclass’. Then I entered my own Reviews json schema at the top of the file:
 *     ```
       <script type="application/ld+json">
           {
             "@context": "https://schema.org/",
             "@type": "Review",
             "itemReviewed": {
               "@type": "Organization",
               "name": "Company Name"
             },
             "reviewRating": {
               "@type": "Rating",
               "ratingValue": "'.$rating.'"
             },
             "name": "Company Name",
             "author": {
               "@type": "Organization",
               "name": "'.$post_title.'"
             },
             "reviewBody": "'.$reviewBody.'"
           }
           </script>
       ```
   
 * The above are the required properties for Review schema only. Add more if you
   wish. Make sure $post_title and $reviewBody variables are declared above this.
   Code for the $reviewBody variable can be found further down the file in the CONTENT
   section.
 * Finally, in the main testimonial-rotator.php file in the root of the plugin, 
   find this line `if( $show_microdata ) $cycle_class .= ' hreview-aggregate ';`
   and comment it out (around line 482).
 * That should stop the Search Console issues, but just check by running the web
   page through their testing tool: [https://search.google.com/u/0/test/rich-results](https://search.google.com/u/0/test/rich-results)
   
   More info on Reviews schema can be found here: [https://developers.google.com/search/docs/data-types/review-snippet#json-ld_1](https://developers.google.com/search/docs/data-types/review-snippet#json-ld_1)
   [https://schema.org/Review](https://schema.org/Review)

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The topic ‘Item does not support reviews’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/testimonial-rotator_b07a88.svg)
 * [Testimonial Rotator](https://wordpress.org/plugins/testimonial-rotator/)
 * [Support Threads](https://wordpress.org/support/plugin/testimonial-rotator/)
 * [Active Topics](https://wordpress.org/support/plugin/testimonial-rotator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/testimonial-rotator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/testimonial-rotator/reviews/)

 * 34 replies
 * 16 participants
 * Last reply from: [Andrew](https://wordpress.org/support/users/arapps92/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/item-does-not-support-reviews-2/page/3/#post-13582379)
 * Status: not resolved