Title: iThemes Security Plugin Error
Last modified: August 19, 2021

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# iThemes Security Plugin Error

 *  [lljb3](https://wordpress.org/support/users/lljb3/)
 * (@lljb3)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/ithemes-security-plugin-error/)
 * I’m getting an error message when have iThemes Security activated after a migration
   to a local machine:
 *     ```
       Cannot run iThemes Security. Error encountered during setup. Please try deactivating and reactivating iThemes Security. Contact support if the error persists.
   
       Unknown character set: 'utf8mb4_unicode_ci'
       The itsec_dashboard_events table is not installed.
       ```
   
 * I deactivated, reactivated, then reinstalled, and am still having this error.
   My database collation is set to utf8mb4_general_ci, and I already tried changing
   it to utf8mb4_unicode_ci. Is there something else I can perform to fix this issue?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/ithemes-security-plugin-error/#post-14786067)
 * Hi lljb3,
 * If I’m not mistaken ‘utf8mb4_unicode_ci’ is a collation not a character set …
 * +++++ To prevent any confusion, I’m not iThemes +++++
 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/ithemes-security-plugin-error/#post-14857609)
 * Hi lljb3,
 * If you require no further assistance please mark this topic as “resolved”.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘iThemes Security Plugin Error’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [nlpro](https://wordpress.org/support/users/nlpro/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/ithemes-security-plugin-error/#post-14857609)
 * Status: not resolved