JavaScript Error

Resolved kurt0707
(@kurt0707)

5 years, 3 months ago

Hi,

I have Complianz installed on my site and on a subdomain site and on both sites I get an Error appeared in Complianz.
On the main site it says it’s an JavaScript Error: Uncaught_SyntaxError:_Unexpected_identifier in Zeile 1 von and on the subdomain it’s also an JavaScript error: Uncaught_SyntaxError:_Unexpected_token_'<‘ in Zeile 12 von https://start_howto-marketing_de/impressum/

Viewing 8 replies - 1 through 8 (of 8 total)

Humaniza
(@humaniza)

5 years, 3 months ago
Hi, same with only one of my sites (the rest are ok, but this one does):
https://www.totusfestum.com/

It gives the error with both the “Enable JQuery migrate Helper” plugin active or inactive.

As soon as I press the “ACCEPT ALL” button of the popup, it launches the jQuery error that prevents the popup from closing:

Uncaught SyntaxError: unexpected token: identifier
jQuery 5
cmplzEnableStats https://www.totusfestum.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.9.6:1
jQuery 2
cmplzEnableStats https://www.totusfestum.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.9.6:1
cmplzFireCategories https://www.totusfestum.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.9.6:1
cmplzAcceptAllCookies https://www.totusfestum.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.9.6:1
<anonymous> https://www.totusfestum.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.9.6:1
- This reply was modified 5 years, 3 months ago by Humaniza.
- This reply was modified 5 years, 3 months ago by Humaniza.
- This reply was modified 5 years, 3 months ago by Humaniza.
- This reply was modified 5 years, 3 months ago by Humaniza.
Humaniza
(@humaniza)

5 years, 3 months ago

OK I found it, so i will post the problem that was causing it:

It was related to the Google Analytics tracking code that was being printed by my template options.

As it was configured to be managed by Complianz, i suppose that when I hit the ACCEPT ALL button, it ran the equivalent code that made conflict with the legacy analytics code.

So I removed the analytics code from the theme options and the problem solved.
Plugin Contributor Jarno Vos
(@jarnovos)

5 years, 3 months ago
Hi @kurt0707,

It seems like you have included < img /> tags inside the Complianz Script Center.
Could you remove that part, and let me know if that helps?

Thanks,
Jarno
- This reply was modified 5 years, 3 months ago by Jarno Vos.
Thread Starter kurt0707
(@kurt0707)

5 years, 3 months ago

Hi @jarnovos and @humaniza,

I removed the Facebook pixel code completely and the error still appears.

Plugin Contributor Jarno Vos
(@jarnovos)

5 years, 3 months ago

Hi @kurt0707,

I just tried visiting your site and the Cookie Banner is active now. I also don’t get any more console errors since you removed the code from the Script Center.

Could you try visiting your page in Incognito/Private browsing mode?
Let me know if that works.

Thanks,
Jarno

Thread Starter kurt0707
(@kurt0707)

5 years, 3 months ago

@jarnovos I know that the banner is working.
But I’ve been curious what the error is about.
Can I just ignore it?

Thread Starter kurt0707
(@kurt0707)

5 years, 3 months ago

The sites are howto-marketing.de and start.howto-marketing.de

Plugin Contributor Jarno Vos
(@jarnovos)

5 years, 3 months ago

Hi @kurt0707,

The error was related to the <img> </img> lines that were placed in Complianz Script Center. Since you removed these lines, I don’t get any more JavaScript errors in the console while viewing your site.

It is likely that your browser still has the old version cached. If you open a Private browsing/Incognito window and go to your site, the console error should have disappeared.

Hope this helps,
Jarno

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