Title: Javascript Error – Backup Buddy
Last modified: March 14, 2018

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# Javascript Error – Backup Buddy

 *  Resolved [steve49589](https://wordpress.org/support/users/steve49589/)
 * (@steve49589)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/)
 * When running a manual backup using Backup Buddy (iThemes) we are getting the 
   following error:
 * > Error #82389: A javascript error occurred which may prevent the backup from
   > continuing. Check your browser error console for details. This is most often
   > caused by another plugin or theme containing broken javascript. See details
   > below for clues or try temporarily disabling all other plugins.
   > Details: `Uncaught TypeError: Cannot read property 'value' of null`.
   > URL: `https://DOMIAN.com/wp-content/plugins/call-now-button/call-now-button.
   > js?ver=0.3.1`.
   > Line: `37`.
 * When we hit OK on the error, the backup DOES proceed and works fine.
 * Is there a broken JS error going on here? Some sort of conflict?
 * Thank you in advance for a reply.
    -  This topic was modified 8 years, 2 months ago by [steve49589](https://wordpress.org/support/users/steve49589/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Jerry Rietveld](https://wordpress.org/support/users/jgrietveld/)
 * (@jgrietveld)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10075727)
 * Hi Steve,
 * Thanks for reporting this! This is caused by a tiny bit of js that’s used for
   showing the character count when entering text for the button. If no characters
   are entered it encounters a value of null. I’m working on an update at the moment
   that will fix this. It’s nothing to worry about, but it shouldn’t be there obviously
   🙂 A fix is on its way!
 * Cheers,
    Jerry
 *  Thread Starter [steve49589](https://wordpress.org/support/users/steve49589/)
 * (@steve49589)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10075795)
 * Thank you.
 *  [apsolut](https://wordpress.org/support/users/apsolut/)
 * (@apsolut)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10165833)
 * There is no need to load “call-now-button.js” on every backend/admin page – that
   is why its causing the issues, not just with BB plugin, hope to see this fixed
   in next releases.
 *  Thread Starter [steve49589](https://wordpress.org/support/users/steve49589/)
 * (@steve49589)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10165989)
 * And why was this issue marked resolved? You identified a problem, but it has 
   not been resolved.
    -  This reply was modified 8 years, 1 month ago by [steve49589](https://wordpress.org/support/users/steve49589/).
 *  Plugin Author [Jerry Rietveld](https://wordpress.org/support/users/jgrietveld/)
 * (@jgrietveld)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10166534)
 * [@absolut](https://wordpress.org/support/users/absolut/), thanks for your feedback.
   You’re absolutely right and this will be resolved in the next update.
 * [@steve](https://wordpress.org/support/users/steve/), my apologies. I’ve marked
   it as resolved for myself as it’s fixed in the upcoming update. But you’re right
   that it’s not the case in the current production version yet. I’ve remove the
   label for now.
 * Cheers,
    Jerry

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Javascript Error – Backup Buddy’ is closed to new replies.

 * ![](https://ps.w.org/call-now-button/assets/icon-256x256.gif?rev=3297555)
 * [Call Now Button - The #1 Click to Call Button for WordPress](https://wordpress.org/plugins/call-now-button/)
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 * [Support Threads](https://wordpress.org/support/plugin/call-now-button/)
 * [Active Topics](https://wordpress.org/support/plugin/call-now-button/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/call-now-button/unresolved/)
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 * 5 replies
 * 3 participants
 * Last reply from: [Jerry Rietveld](https://wordpress.org/support/users/jgrietveld/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/javascript-error-backup-buddy/#post-10166534)
 * Status: resolved