Title: Javascript error causes plugin to not display settings Last modified: August 1, 2025 --- # Javascript error causes plugin to not display settings * Resolved [hallcrash](https://wordpress.org/support/users/hallcrash/) * (@hallcrash) * [10 months, 1 week ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/) * Hi, I have the CTX feed configured on a multi-site WordPress configuration. It’s been working well on the site it was originally configure on. I was trying to configure it on other site and the web bowser is catching a JavaScript error and stops loading. I thought that maybe settings were missing. But, that’s not loading either.Any information you could provide to resolve this is much appreciated. * ![](https://i0.wp.com/techyouup.com/images/ctx-error.png?ssl=1) * ```wp-block-code Firefox Error:TypeError: can't access property "options", k.provider[1] is undefinedBp https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Rs https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2unstable_runWithPriority https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2qo https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Is https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2vs https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Ko https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2unstable_runWithPriority https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2qo https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Ko https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Yo https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2bs https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2notify https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2notifyNestedSubs https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2a https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2d https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2Ze https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2dispatch https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2h https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2c https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2c https://wwgarden.com/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/js/V5JS/index.js?ver=6.5.74:2 ``` * ```wp-block-code Chrome Error:TypeError: Cannot convert undefined or null to object at Object.keys () at Du (index.js?ver=6.5.74:2:701711) at aa (index.js?ver=6.5.74:2:91264) at Va (index.js?ver=6.5.74:2:100782) at Yc (index.js?ver=6.5.74:2:144363) at Ps (index.js?ver=6.5.74:2:130667) at Cs (index.js?ver=6.5.74:2:130595) at Es (index.js?ver=6.5.74:2:130458) at vs (index.js?ver=6.5.74:2:127445) at index.js?ver=6.5.74:2:77183 ``` Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [mansary](https://wordpress.org/support/users/mansary/) * (@mansary) * [10 months, 1 week ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18587250) * Dear [@hallcrash](https://wordpress.org/support/users/hallcrash/) * Thanks for reaching us. * The possible reason could be caching or a conflict with other JS file. Please, clear your website and browser cache and try again. Also, if you have a staging site, kindly deactivate other plugins and try again and check if it’s due to some sort of plugin conflict. You can also try switching the theme. * However, if none of the above works, we kindly request you to reach us from [here](http://webappick.com/contact). * Kind regards, * Thread Starter [hallcrash](https://wordpress.org/support/users/hallcrash/) * (@hallcrash) * [10 months ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18590073) * After a little more investigating, I found that the requests for 3 files are reciving 403’s. I’m not sure why it works on the original site , but not on any others.. I might be able to fiddle with a staging environment later in the week * Failed to load resource: the server responded with a status of 403 () /wp-json/ ctxfeed/v1/manage_feeds:1 Failed to load resource: the server responded with a status of 403 ()/wp-json/ctxfeed/v1/manage_feeds/schedules:1 Failed to load resource: the server responded with a status of 403 () * Plugin Support [mansary](https://wordpress.org/support/users/mansary/) * (@mansary) * [10 months ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18590523) * Hi [@hallcrash](https://wordpress.org/support/users/hallcrash/) * Thanks for reaching us again. * Is it’s working on the main site but not on the sub-sites, we kindly request you to install the plugin on each sub-site instead of installing it in network mode. It may help you solve the issue. * Best regards, * Thread Starter [hallcrash](https://wordpress.org/support/users/hallcrash/) * (@hallcrash) * [9 months, 3 weeks ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18607603) * Hi, I will try to install in on each site its needed vs network. What seems to be happening is that the “ctx_feed_api_accessed_users” value is not in the $wp_filters global. So, when the get_item_permissions_check function is called in webappick- product-feed-for-woocommerce/V5/API/RestController.php, it fails and throws a 403. * Thread Starter [hallcrash](https://wordpress.org/support/users/hallcrash/) * (@hallcrash) * [9 months, 3 weeks ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18607753) * In my testing environment, I network disabled the CTX feed plugin, and used WP- CLI to activate it for the original site and the other site. Unfortunately, that didn’t make a difference. I was able to track down the problem, and it had nothing to do with my previous assumption. The user I use is SuperAdmin, but for some reason when creating that new site, wordpress copied that user as a ‘Customer’ into the users of that site, instead of ‘Admin’. The CTX feed pluign resets the global set user capabilities on line 95 of wp-content/plugins/webappick-product- feed-for-woocommerce/V5/API/RestController.php with “user->get_role_caps();” this set the capabilities of the REST request to ‘Customer’, which it would indeed fail. I had to write an SQL Query to update the SuperAdmins roll from ‘Customer’ to ‘Admin’ for that specific site. If I didn’t step through the code like that, checking variables. I probably would have re-installed WP from scratch, and may have ended up with the same error. I’ll have to test that out.It may be/was a WP bug. I Hope this helps someone. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Javascript error causes plugin to not display settings’ is closed to new replies. * ![](https://ps.w.org/webappick-product-feed-for-woocommerce/assets/icon-256x256. gif?rev=3346213) * [Product Feed Manager for WooCommerce – CTX Feed – Support 220+ Shopping & Social Channels](https://wordpress.org/plugins/webappick-product-feed-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/webappick-product-feed-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/webappick-product-feed-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/webappick-product-feed-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/webappick-product-feed-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/webappick-product-feed-for-woocommerce/reviews/) ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * 5 replies * 2 participants * Last reply from: [hallcrash](https://wordpress.org/support/users/hallcrash/) * Last activity: [9 months, 3 weeks ago](https://wordpress.org/support/topic/javascript-error-causes-plugin-to-not-display-settings/#post-18607753) * Status: resolved