Title: Update problem
Last modified: September 1, 2016

---

# Update problem

 *  [rgbcom](https://wordpress.org/support/users/rgbcom/)
 * (@rgbcom)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jetpack-by-wordpresscom-update/)
 * Get following message
 * An error occurred while updating Jetpack by WordPress.com: Could not copy file.
   jetpack/modules/carousel/rtl/jetpack-carousel-rtl.css
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jetpack-by-wordpresscom-update/#post-7485594)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.
 *  Thread Starter [rgbcom](https://wordpress.org/support/users/rgbcom/)
 * (@rgbcom)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jetpack-by-wordpresscom-update/#post-7485618)
 * Sounds great! Yes I handle ftp and files on host regularly. I’ll let you know.
   Thanks very much!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Update problem’ is closed to new replies.

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## Tags

 * [update](https://wordpress.org/support/topic-tag/update/)

 * 2 replies
 * 2 participants
 * Last reply from: [rgbcom](https://wordpress.org/support/users/rgbcom/)
 * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/jetpack-by-wordpresscom-update/#post-7485618)
 * Status: not resolved