Title: Jetpack causing Critical error
Last modified: November 2, 2022

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# Jetpack causing Critical error

 *  Resolved [montelent](https://wordpress.org/support/users/montelent/)
 * (@montelent)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/)
 * Hello,
    Since yesterday, all my sites went down, I discovered it was jetpack 
   because I tested every Plugin and when I removed jetpack, the site will come 
   back to normal but if I put it back, it will produce this error “There has been
   a critical error on this website. Please check your site admin email inbox for
   instructions.
 * Learn more about troubleshooting WordPress.”
 * I have already deactivated it again so that my site can work
    -  This topic was modified 3 years, 7 months ago by [montelent](https://wordpress.org/support/users/montelent/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-causing-critical-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [staalegismervik](https://wordpress.org/support/users/staalegismervik/)
 * (@staalegismervik)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/#post-16155477)
 * Same here. At least two of my websites went down too. Was able to deactivate 
   Jetpack and it works again.
 *  [r33c3](https://wordpress.org/support/users/r33c3/)
 * (@r33c3)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/#post-16155638)
 * It’s a temporary solution but you can delete the “rules” directory in jetpack/
   jetpack_vendor/automattic/jetpack-waf/ which should fix the issue. The folder
   doesn’t exist in any other version and the file inside the rules directory is
   calling for files that don’t exist
 *  [Daniel](https://wordpress.org/support/users/ihenetudan/)
 * (@ihenetudan)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/#post-16156157)
 * Hi [@montelent](https://wordpress.org/support/users/montelent/),
 * Sorry for the inconvenience there. We are aware of the issue and working on a
   point release (11.5.1) to fix it. It should be out in the next 24 hours.
 * In the meantime, removing and re-installing Jetpack 11.5, as [@staalegismervik](https://wordpress.org/support/users/staalegismervik/)
   has confirmed works, or deactivating and reactivating the WAF module via WP CLI,
   as [@r33c3](https://wordpress.org/support/users/r33c3/) hints at, will fix the
   issue. There’s more information about this [here](https://wordpress.org/support/topic/jetpack-fatal-error-15/page/2/#post-16154149).
 * Regards.
 *  [arafatx](https://wordpress.org/support/users/arafatx/)
 * (@arafatx)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/#post-16156881)
 * Not sure why did I install this plugin, through the aggressive ads maybe. Having
   the same issue and I thought the debug mode would let me know something but nothing,
   and I think this is not the first time people have the same issue, I googled 
   the same error and surprisingly we had this issue in 2020, 2021 as well. And 
   for a normal user, going through the back panel to fix this issue is not easy
   for them. They only care about the front interface.
 * At least, there is a technical reason to understand this issue 🙂
    -  This reply was modified 3 years, 7 months ago by [arafatx](https://wordpress.org/support/users/arafatx/).
    -  This reply was modified 3 years, 7 months ago by [arafatx](https://wordpress.org/support/users/arafatx/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Jetpack causing Critical error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 4 replies
 * 5 participants
 * Last reply from: [arafatx](https://wordpress.org/support/users/arafatx/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/jetpack-causing-critical-error-3/#post-16156881)
 * Status: resolved