Title: Jetpack database error
Last modified: February 2, 2022

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# Jetpack database error

 *  Resolved [Kerry Reed](https://wordpress.org/support/users/veggtravel/)
 * (@veggtravel)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/jetpack-database-error/)
 * I have three different sites all linked together via jetpack. I have no problem
   on 2 of the sites but on the third I cannot publicize due to a database connection
   error. I have tried reconnecting, debugging etc. but nothing is working. The 
   site is fine and active when I view from my browser or phone and jetpack works
   well on the other sites. What is the reason for the issue on this site only? 
   It can’t be my hosting provider as it’s the same across all three sites.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-database-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/jetpack-database-error/#post-15318233)
 * Hello [@veggtravel](https://wordpress.org/support/users/veggtravel/),
 * I checked your site, and while it is publicly accessible (which is good news),
   we cannot access your site’s XML-RPC file:
 * [https://www.myeverydaytreats.co.uk/xmlrpc.php](https://www.myeverydaytreats.co.uk/xmlrpc.php)
 * This file is used by Jetpack and other plugins and apps to connect to your site.
   It must return the following message:
    XML-RPC server accepts POST requests only.
 * You can see a working example here:
 * [http://jetpack.me/xmlrpc.php](http://jetpack.me/xmlrpc.php)
 * Since your site returns a broken/offline page, I would recommend that you check
   the following:
 * 1) Can you see the /xmlrpc.php file at the root of your WordPress installation
   when accessing your site via FTP?
 * 2) Do you use any security plugins that may block access to this file? If so,
   could you try to disable them?
 * 3) Does your hosting provider block access to this file? If you don’t find any
   plugin that may block access to the file on your site, I would recommend that
   you get in touch with your host.
 * 4) Can you check with your host that there are no URL protocol issues in your
   domain, in regards to this specific xmlrpc.php file?
 * Let me know what you find out, and we’ll take it from there if necessary 🙂
 *  Anonymous User 18700194
 * (@anonymized-18700194)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/jetpack-database-error/#post-15352418)
 * Hi there,
 * It has been more than one week since we have heard from you, so I’m marking this
   topic as resolved.
 * But if you have any further questions or need some more help, you’re welcome 
   to reply here or open another thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Jetpack database error’ is closed to new replies.

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## Tags

 * [database](https://wordpress.org/support/topic-tag/database/)
 * [publicize](https://wordpress.org/support/topic-tag/publicize/)

 * 2 replies
 * 3 participants
 * Last reply from: Anonymous User 18700194
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/jetpack-database-error/#post-15352418)
 * Status: resolved