Title: JetPack Error
Last modified: June 6, 2024

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# JetPack Error

 *  Resolved [jackmckenna](https://wordpress.org/support/users/jackmckenna/)
 * (@jackmckenna)
 * [2 years ago](https://wordpress.org/support/topic/jetpack-error-34/)
 * Hi folks,
 * I’ve got an error being thrown up by JetPack. I’m hoping to get advice.
 * 
   On my JetPack dashboard I see: “Jetpack encountered an error and was unable 
   to display the Dashboard. Please try refreshing the page.”
 * And at the top of the page this message is displayed: **Deprecated**: Hook custom_css_loaded
   is deprecated since version jetpack-13.5! Use WordPress Custom CSS instead. Jetpack
   no longer supports Custom CSS. Read the WordPress.org documentation to learn 
   how to apply custom styles to your site: [https://wordpress.org/documentation/article/styles-overview/#applying-custom-css](https://wordpress.org/documentation/article/styles-overview/#applying-custom-css)
   in **/home/nyh411c3u8qe/public_html/wp-includes/functions.php** on line **6078**
   
   Which seems odd, because I’m not using any custom CSS inside JetPack. I’m only
   using custom CSS inside the WordPress Theme area under ‘Customize’.
 * Can you offer any insight?
 * Thank you,
 * Jack
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-error-34%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [jackmckenna](https://wordpress.org/support/users/jackmckenna/)
 * (@jackmckenna)
 * [2 years ago](https://wordpress.org/support/topic/jetpack-error-34/#post-17807521)
 * This error message is not only appearing when I’m in the WordPress Admin area….
   it’s also appearing on the live site! Help!
 *  [AsianSwan](https://wordpress.org/support/users/asianswan/)
 * (@asianswan)
 * [2 years ago](https://wordpress.org/support/topic/jetpack-error-34/#post-17808370)
 * I had the same issue, and here is where I found the solution that worked for 
   me: [https://jetpack.com/support/custom-css/](https://jetpack.com/support/custom-css/)
 * “If a classic theme is installed on your site, the Jetpack Custom CSS feature
   must be activated to be effective. Look at the **Theme enhancements** section
   in **Jetpack > Settings > Writing** in your site’s dashboard: if the Custom CSS
   button is toggled off, your site is not using the feature, and the deprecation
   won’t impact it.”
 * I went to the Jetpack dashboard, followed “**Jetpack > Settings > Writing**” 
   as it says, and I toggled off the Custom CSS button. That took away the error
   message for me!
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [2 years ago](https://wordpress.org/support/topic/jetpack-error-34/#post-17810215)
 * Hi [@jackmckenna](https://wordpress.org/support/users/jackmckenna/) ,
 * > On my JetPack dashboard I see: “Jetpack encountered an error and was unable
   > to display the Dashboard. Please try refreshing the page.”
 * This error message typically occurs when PHP errors are being output on the front
   end of your site. We have discussed this in our support doc here: [https://jetpack.com/support/getting-started-with-jetpack/troubleshoot-jetpack-connection-error-messages/#jetpack-encountered-an-error-and-was-unable-to-display-the-dashboard](https://jetpack.com/support/getting-started-with-jetpack/troubleshoot-jetpack-connection-error-messages/#jetpack-encountered-an-error-and-was-unable-to-display-the-dashboard).
 * To resolve this issue, you can disable the output of PHP errors on the front 
   end. You can follow this guide to accomplish this: [https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/](https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/).
 * As for the second error, please follow the helpful suggestions [@asianswan](https://wordpress.org/support/users/asianswan/)
   shared [from here](https://jetpack.com/support/custom-css/) and let us know if
   you’re still seeing issues.
 * Thank you!
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-17826845)
 * Hey [@jackmckenna](https://wordpress.org/support/users/jackmckenna/),
 * Do you have updates about that? We usually close inactive threads after one week
   of no movement, but we want to make sure we’re all set before marking it as solved.
   Thanks!
 *  [Meekness Tapera](https://wordpress.org/support/users/kylefx94/)
 * (@kylefx94)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-18083002)
 * I am facing the same error on my website, i tried all the suggested solutions
   but still am facing the same problem. I can even disconnect my website to jetpack
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [1 year, 7 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-18089292)
 * [@kylefx94](https://wordpress.org/support/users/kylefx94/)
 * Could you please start your own thread, as per the [Forum Welcome guidelines](https://wordpress.org/support/welcome/)
 * [https://wordpress.org/support/plugin/jetpack#new-post](https://wordpress.org/support/plugin/jetpack#new-post)
 * Thank you!
 *  [janimdarko](https://wordpress.org/support/users/janimdarko/)
 * (@janimdarko)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-18165955)
 * I have a website that I let expire years ago and I no longer have access to the
   admin panel nor do I even remember where I hosted them. However, they are still
   showing in my Jetpack because I didn’t delete the sites before they expired.
   
   I have tried removing the old site from my Jetpack account but get the following
   error: DELETE SITE ERROR: User cannot delete Jetpack site via api.The websites
   that need to be deleted from my Jetpack account that I no longer have access 
   to….[https://growyourvibes.com](https://.growyourvibes.com/)
 * How do I break the Jetpack connection to these old sites that no longer exist
   and remove them from my Jetpack account?
 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-18181179)
 * Hello [@janimdarko](https://wordpress.org/support/users/janimdarko/)
 * That site should no longer be appearing in your Jetpack dashboard.
 * In the future, could you please start your own thread, as per the [Forum Welcome guidelines](https://wordpress.org/support/welcome/)
 * [https://wordpress.org/support/plugin/jetpack#new-post](https://wordpress.org/support/plugin/jetpack#new-post)
 * Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘JetPack Error’ is closed to new replies.

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## Tags

 * [CustomCSS](https://wordpress.org/support/topic-tag/customcss/)

 * 8 replies
 * 7 participants
 * Last reply from: [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-34/#post-18181179)
 * Status: resolved