Title: Jetpack error
Last modified: November 18, 2024

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# Jetpack error

 *  Resolved [Cham Agency](https://wordpress.org/support/users/ahmirof/)
 * (@ahmirof)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-38/)
 * Hi there,
 * I don’t have Jetpack plugin in my website at all but I’m getting these below 
   errors in my Debug log. would you please tell me what are these and how can i
   fix them? Thanks
 * [17-Nov-2024 08:34:02 UTC] WordPress database error Commands out of sync; you
   can’t run this command now for query SELECT option_name, option_value FROM wp_options
   WHERE option_name IN (‘_transient_jetpack_update_remote_package_last_query’,’
   _transient_timeout_jetpack_update_remote_package_last_query’) made by shutdown_action_hook,
   do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Automattic\
   Jetpack\Connection\Package_Version_Tracker->maybe_update_package_versions, Automattic\
   Jetpack\Connection\Package_Version_Tracker->is_rate_limiting, get_transient, 
   wp_prime_option_caches
 * 
   [17-Nov-2024 08:34:02 UTC] WordPress database error Commands out of sync; you
   can’t run this command now for query INSERT INTO `wp_options` (`option_name`,`
   option_value`, `autoload`) VALUES (‘_transient_timeout_jetpack_update_remote_package_last_query’,‘
   1731832502’, ‘off’) ON DUPLICATE KEY UPDATE `option_name` = VALUES(`option_name`),`
   option_value` = VALUES(`option_value`), `autoload` = VALUES(`autoload`) made 
   by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->
   apply_filters, Automattic\Jetpack\Connection\Package_Version_Tracker->maybe_update_package_versions,
   Automattic\Jetpack\Connection\Package_Version_Tracker->is_rate_limiting, set_transient,
   add_option
 * 
   [17-Nov-2024 08:34:02 UTC] WordPress database error Commands out of sync; you
   can’t run this command now for query INSERT INTO `wp_options` (`option_name`,`
   option_value`, `autoload`) VALUES (‘_transient_jetpack_update_remote_package_last_query’,‘
   1731832442’, ‘off’) ON DUPLICATE KEY UPDATE `option_name` = VALUES(`option_name`),`
   option_value` = VALUES(`option_value`), `autoload` = VALUES(`autoload`) made 
   by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->
   apply_filters, Automattic\Jetpack\Connection\Package_Version_Tracker->maybe_update_package_versions,
   Automattic\Jetpack\Connection\Package_Version_Tracker->is_rate_limiting, set_transient,
   add_option

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Chatoxz (a11n)](https://wordpress.org/support/users/chatoxz/)
 * (@chatoxz)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-38/#post-18152695)
 * Hello there,
    Sebastian from Jetpack here. I hope you are doing well.
 * Can you let us know the URL of your site, so we can take a look?
 * In this case, I recommend reaching out to your hosting provider for help. They
   have access to your database and can point you in the right direction.
 * That said, it is possible that you have Jetpack installed on your site. Could
   you double-check on the plugins page on your WP Admin dashboard?
 * <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>Also, if the
   folder _/jetpack/_  still exists inside your _/public\_html/wp-content/plugins/_
   d</span>irectory, please delete it.
 * Let us know how it goes.
 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-38/#post-18168471)
 * Hi there [@ahmirof](https://wordpress.org/support/users/ahmirof/),
 * Do you have updates about that, do you still need help? We usually close inactive
   threads after one week of no movement, but we want to make sure we’re all set
   before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Jetpack error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/jetpack-error-38/#post-18168471)
 * Status: resolved