Title: Jetpack Error Message – Help Please Last modified: May 3, 2022 --- # Jetpack Error Message – Help Please * Resolved [elysianWolf](https://wordpress.org/support/users/elysianwolf/) * (@elysianwolf) * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/) * Hi, * Jetpack is causing an error on my site but I don’t know what the issue is. I’m not a developer. I’ve tried updating it several times over the past couple months but I keep getting an error. The site seems fine on the surface. I have PHP 8.0, all my plug-ins are up to date. * Any help would be appreciated. I wish I could figure this out, but it’s outside of my skill set. Here’s the error I get in an email from WordPress after updating Jetpack : * ``` WordPress version 5.8.3 Current theme: News Pro Theme (version 3.0.2) Current plugin: Jetpack (version 10.8) PHP version 8.0.17 Error Details ============= An error of type E_ERROR was caused in line 43 of the file /nas/content/live/chainsaw/wp-content/plugins/jetpack/require-lib.php. Error message: Uncaught Error: Failed opening required '/nas/content/live/chainsaw/wp-content/plugins/jetpack/_inc/lib/admin-pages/class-jetpack-search-dashboard-page/class-jetpack-search-dashboard-page.php' (include_path='.:/usr/share/pear/php:/usr/share/php') in /nas/content/live/chainsaw/wp-content/plugins/jetpack/require-lib.php:43 Stack trace: #0 /nas/content/live/chainsaw/wp-content/plugins/jetpack/class.jetpack-admin.php(40): jetpack_require_lib('admin-pages/cla...') #1 /nas/content/live/chainsaw/wp-content/plugins/jetpack/class.jetpack-admin.php(20): Jetpack_Admin->__construct() #2 /nas/content/live/chainsaw/wp-content/plugins/jetpack/class.jetpack-admin.php(469): Jetpack_Admin::init() #3 /nas/content/live/chainsaw/wp-content/plugins/jetpack/load-jetpack.php(75): require_once('/nas/content/li...') #4 /nas/content/live/chainsaw/wp-content/plugins/jetpack/jetpack.php(194): require_once('/nas/content/li...') #5 /nas/content/live/chainsaw/wp-settings.php(409): include_once('/nas/content/li...') #6 /nas/content/live/chainsaw/wp-config.php(130): require_once('/nas/content/li...') #7 /nas/content/live/chainsaw/wp-load.php(50): require_once('/nas/content/li...') #8 /nas/content/live/chainsaw/wp-admin/admin.php(34): require_once('/nas/content/li...') #9 {main} thrown ``` * ——Below is the full DEBUG INFO for my site—— * ``` ### wp-core ### version: 5.9.3 site_language: en_US user_language: en_US timezone: America/Vancouver permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 3 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /nas/content/live/chainsaw wordpress_size: 11.73 GB (12593092007 bytes) uploads_path: /nas/content/live/chainsaw/wp-content/uploads uploads_size: 11.07 GB (11889782309 bytes) themes_path: /nas/content/live/chainsaw/wp-content/themes themes_size: 8.82 MB (9246258 bytes) plugins_path: /nas/content/live/chainsaw/wp-content/plugins plugins_size: 202.79 MB (212639794 bytes) database_size: 465.41 MB (488013824 bytes) total_size: 23.46 GB (25192774192 bytes) ### wp-dropins (2) ### advanced-cache.php: true install.php: true ### wp-active-theme ### name: News Pro Theme (news-pro) version: 3.0.2 author: StudioPress author_website: http://www.studiopress.com/ parent_theme: Genesis (genesis) theme_features: core-block-patterns, menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-import-export-menu, genesis-readme-menu, genesis-customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-menus, genesis-structural-wraps, widgets, html5, genesis-responsive-viewport, custom-background, custom-header, genesis-style-selector, genesis-footer-widgets, widgets-block-editor theme_path: /nas/content/live/chainsaw/wp-content/themes/news-pro auto_update: Auto-updates are not available for this theme. genesis_recommendations: This theme uses theme supports that are no longer required in Genesis: "genesis-responsive-viewport" theme support can be removed ### wp-parent-theme ### name: Genesis (genesis) version: 3.3.5 author: StudioPress author_website: https://www.studiopress.com/ theme_path: /nas/content/live/chainsaw/wp-content/themes/genesis auto_update: Enable update checks at Appearance → Customize → Theme Settings → Updates. ### wp-themes-inactive (6) ### Twenty Fifteen: version: 2.6, author: the WordPress team (latest version: 3.1), Auto-updates disabled Twenty Fourteen: version: 2.8, author: the WordPress team (latest version: 3.3), Auto-updates disabled Twenty Seventeen: version: 2.3, author: the WordPress team (latest version: 2.9), Auto-updates disabled Twenty Sixteen: version: 2.1, author: the WordPress team (latest version: 2.6), Auto-updates disabled Twenty Thirteen: version: 3.0, author: the WordPress team (latest version: 3.5), Auto-updates disabled Twenty Twelve: version: 3.1, author: the WordPress team (latest version: 3.6), Auto-updates disabled ### wp-mu-plugins (7) ### Force Strong Passwords - WPE Edition: version: 1.8.0, author: Jason Cosper SSO: version: 0.1, author: Garth Mortensen, Mike Hansen WPE ElasticPress Autosuggest Logger: version: 1.0.0, author: WP Engine WP Engine Cache Plugin: version: 1.0.9, author: WP Engine WP Engine Seamless Login Plugin: version: 1.5.5, author: WP Engine WP Engine Security Auditor: version: 1.0.10, author: wpengine WP Engine System: version: 5.0.1, author: WP Engine ### wp-plugins-active (25) ### a3 Lazy Load: version: 2.4.9, author: a3rev Software, Auto-updates disabled Advanced Rich Text Tools for Gutenberg: version: 1.2.0, author: Ella Van Durpe, Auto-updates disabled Akismet Anti-Spam: version: 4.2.3, author: Automattic, Auto-updates disabled Autoptimize: version: 3.0.3, author: Frank Goossens (futtta), Auto-updates disabled Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi, Auto-updates disabled Genesis Blocks: version: 1.4.0, author: StudioPress, Auto-updates disabled Genesis Design Palette Pro: version: 1.9.2, author: Reaktiv Studios, Auto-updates disabled Genesis Design Palette Pro - Entry Content: version: 1.0.5, author: Reaktiv Studios, Auto-updates disabled Genesis Design Palette Pro - Freeform Style: version: 1.0.8, author: Reaktiv Studios, Auto-updates disabled Genesis eNews Extended: version: 2.2.0, author: Brandon Kraft, Auto-updates disabled Genesis Simple Edits: version: 2.3.1, author: StudioPress, Auto-updates disabled Genesis Tabs: version: 0.9.5, author: StudioPress, Auto-updates disabled Jetpack: version: 10.8, author: Automattic, Auto-updates disabled Kadence Blocks - PRO Extension: version: 1.5.4, author: Kadence WP, Auto-updates disabled Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 2.2.7, author: Kadence WP, Auto-updates disabled Kadence Galleries: version: 1.2.3, author: Kadence WP, Auto-updates disabled Kadence Pricing Table: version: 1.0.10, author: Kadence WP, Auto-updates disabled Kadence Widget Dock: version: 1.0.6, author: Kadence WP, Auto-updates disabled LuckyWP Table of Contents: version: 2.1.4, author: LuckyWP, Auto-updates disabled Rel Nofollow Checkbox: version: 1.1.5, author: Fabio Santos, Auto-updates disabled TablePress: version: 1.14, author: Tobias Bäthge, Auto-updates disabled VaultPress: version: 2.2.1, author: Automattic, Auto-updates disabled W4 Post List: version: 2.4.0, author: Shazzad Hossain Khan, Auto-updates disabled WP YouTube Lyte: version: 1.7.19, author: Frank Goossens (futtta), Auto-updates disabled Yoast SEO: version: 18.7, author: Team Yoast, Auto-updates disabled ### wp-plugins-inactive (19) ### Async JavaScript: version: 2.21.08.31, author: Frank Goossens (futtta), Auto-updates disabled Atomic Blocks - Gutenberg Blocks Collection: version: 2.9.0, author: atomicblocks, Auto-updates disabled Autoptimize CriticalCSS.com Power-Up: version: 1.19.0, author: Deny Dias & Optimizing Matters, Auto-updates disabled AWS for WordPress: version: 4.3.2, author: AWS Labs, WP Engine, Auto-updates disabled Better Search Replace Pro: version: 1.3.8, author: Delicious Brains, Auto-updates enabled Bloom: version: 1.3.10, author: Elegant Themes, Auto-updates disabled Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled Cloudflare: version: 4.8.3, author: Cloudflare, Inc., Auto-updates disabled Embed Plus Plugin for YouTube: version: 14.1, author: Embed Plus for YouTube Team, Auto-updates disabled Enable Media Replace: version: 3.6.3, author: ShortPixel, Auto-updates disabled Kadence Related Content: version: 1.0.10, author: Kadence WP, Auto-updates disabled Kadence Slider: version: 2.3.0, author: Kadence Themes, Auto-updates disabled Redirection: version: 5.2.3, author: John Godley, Auto-updates disabled Simple Custom CSS: version: 4.0.5, author: John Regan, Auto-updates disabled SumoMe: version: 1.31, author: SumoMe, Auto-updates disabled Tracking Code Manager: version: 2.0.6, author: Data443, Auto-updates disabled WP External Links: version: 2.51, author: WebFactory Ltd, Auto-updates disabled WP File Manager: version: 7.1.5, author: mndpsingh287, Auto-updates disabled WP Rocket: version: 3.8.6, author: WP Media, Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org imagick_version: 3.7.0 file_uploads: File uploads is turned off post_max_size: 100M upload_max_filesize: 50M max_effective_size: 50 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 137 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.4.0-1069-gcp x86_64 httpd_software: Apache php_version: 8.0.17 64bit php_sapi: apache2handler max_input_variables: 10000 time_limit: 3600 memory_limit: 512M max_input_time: 3600 upload_max_filesize: 50M php_post_max_size: 100M curl_version: 7.74.0 OpenSSL/1.1.1n suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.36-39-log client_version: mysqlnd 8.0.17 max_allowed_packet: 16777216 max_connections: 500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /nas/content/live/chainsaw/wp-content WP_PLUGIN_DIR: /nas/content/live/chainsaw/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Undefined DB_CHARSET: utf8 DB_COLLATE: utf8_unicode_ci ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### jetpack ### site_id: 73336071 ssl_cert: No time_diff: undefined version_option: 10.8:1651569386 old_version: 10.3:1636789833 public: Public master_user: #1 mail@giosasso.com current_user: #1 mail@giosasso.com tokens_set: Blog User blog_token: l4ud%gTRo8lnlbJ%c*miMVJ$yq)V$esU user_token: 5*9It!t)($cg3n)Xut5xYfSB*5@^Z1qp version: 10.8 jp_plugin_dir: /nas/content/live/chainsaw/wp-content/plugins/jetpack/ plan: free protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Fri, 23 Apr 2021 14:23:19 +0000","finished":"Fri, 23 Apr 2021 14:23:26 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/www.chainsawjournal.com","siteurl":"https:\/\/www.chainsawjournal.com","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### luckywp-table-of-contents ### domVersion: 20031129 libxmlVersion: 2.9.10 intlVersion: 8.0.17 icuVersion: 67.1 settings: {"lwptoc_general":{"min":"3","depth":"6","hierarchical":true,"numeration":"none","numerationSuffix":"roundbracket","title":"Table of Contents","toggle":true,"labelShow":"view","labelHide":"hide","hideItems":true,"smoothScroll":true,"smoothScrollOffset":"18"},"lwptoc_appearance":{"width":"auto","float":"none","titleFontSize":"94%","titleFontWeight":"semibold","itemsFontSize":"83%","colorScheme":"inherit","backgroundColor":"#f7f2e8","borderColor":"#eaeaea","titleColor":null,"linkColor":null,"hoverLinkColor":null,"visitedLinkColor":null},"lwptoc_autoInsert":{"enable":true,"position":"beforefirstheading","postTypes":["post"]},"lwptoc_processingHeadings":{"postTypes":null},"lwptoc_misc":{"skipHeadingLevel":"","skipHeadingText":"","hashFormat":"asheading","hashConvertToLowercase":false,"hashReplaceUnderlinesToDashes":false,"wrapNoindex":false,"useNofollow":false,"showMetaboxPostTypes":["post"],"listMarkupTags":"div","containerClass":null}} ### genesis ### theme_version: 3.3.1 db_version: 3301 first_version: 2.1.2 update: 1 style_selection: news-pro-blue site_layout: content-sidebar breadcrumb_single: 1 breadcrumb_page: 1 breadcrumb_404: 1 breadcrumb_attachment: 1 trackbacks_posts: 1 content_archive: excerpts image_size: large image_alignment: alignleft posts_nav: numeric blog_cat_num: 40 header_scripts: footer_scripts: content_archive_thumbnail: true upgrade: 1 footer_text: Copyright [footer_copyright] [footer_childtheme_link] · [footer_genesis_link] [footer_studiopress_link] · [footer_wordpress_link] · [footer_loginout] entry_meta_before_content: Last Updated on [post_modified_date] By [post_author_posts_link] [post_comments] [post_edit] ``` Viewing 5 replies - 1 through 5 (of 5 total) * [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/) * (@bruceallen) * Happiness Engineer * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15612589) * Hi [@elysianwolf](https://wordpress.org/support/users/elysianwolf/) * I took a look for you and your Jetpack connection looks great. Do you only get that error message in the email? Does it show anywhere on your site? If so, could you give me some more information on what you’re seeing? * Could you share a screenshot so we can see what you’re describing? * You can create screenshots using something like [Snipboard](https://snipboard.io/) or [Imgur](https://imgur.com/) and post the link here. * Thread Starter [elysianWolf](https://wordpress.org/support/users/elysianwolf/) * (@elysianwolf) * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15613258) * After I posted this i reverted the site back to the previous version without the updatesbas noted in my initial post. * Are you basing your response that it looks great on having looked at my actual site or the error report of Jetpack and debug info? * The site you looked at was my site with no errors from Jetpack. * I didn’t see anything visibly wrong with my site after updating Jetpack but i received an email stating the error I posted here. * Sorry for any confusion. Does this make sense? * Do i need to upgrade again so you can see the site with the error? * Gio * [Mohamed Mehdi Benchalal](https://wordpress.org/support/users/muffinpeace/) * (@muffinpeace) * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15613483) * Hi [@elysianwolf](https://wordpress.org/support/users/elysianwolf/) * I can see you’ve mentioned that the error disappeared after reverting the website to a previous version however, it’s not clear to me what you’ve specifically upgraded there, so I’d appreciate it if you gave us more details. * When making the upgrade you get an error email; however, does this reflect in any error showing on your WP-Admin dashboard or server logs? A screenshot would definitely be helpful, as I wouldn’t worry much about the error if it’s only showing on the email you receive when upgrading. * Thread Starter [elysianWolf](https://wordpress.org/support/users/elysianwolf/) * (@elysianwolf) * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15613583) * Hi, * Yes, I reverted it back to just before I updated JetPack. The debug information below is the current state and this was the current state before I updated JetPack. I reverted back because of the error message regarding JetPack. Yes, everything might appear fine but I don’t know if it’s affecting the site behind the scenes. How do I know the errors are irrelevant? I’ve never had this issue before. * //Current Debug Info — If I update Jetpack, I will get the same error message I shared\\ * ### wp-core ### * version: 5.8.3 site_language: en_US user_language: en_US timezone: America/Vancouver permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 3 dotorg_communication: true * ### wp-paths-sizes ### * wordpress_path: /nas/content/live/chainsaw wordpress_size: 11.74 GB (12609346110 bytes) uploads_path: /nas/content/live/chainsaw/wp-content/uploads uploads_size: 11.07 GB (11889782309 bytes) themes_path: /nas/content/live/chainsaw/wp-content/ themes themes_size: 8.82 MB (9246258 bytes) plugins_path: /nas/content/live/chainsaw/ wp-content/plugins plugins_size: 198.12 MB (207747538 bytes) database_size: 463.00 MB (485490688 bytes) total_size: 23.47 GB (25201612903 bytes) * ### wp-dropins (2) ### * advanced-cache.php: true install.php: true * ### wp-active-theme ### * name: News Pro Theme (news-pro) version: 3.0.2 author: StudioPress author_website: [http://www.studiopress.com/](http://www.studiopress.com/) parent_theme: Genesis( genesis) theme_features: core-block-patterns, menus, post-thumbnails, title-tag, automatic-feed-links, body-open, genesis-inpost-layouts, genesis-archive-layouts, genesis-admin-menu, genesis-import-export-menu, genesis-readme-menu, genesis- customizer-theme-settings, genesis-customizer-seo-settings, genesis-auto-updates, genesis-breadcrumbs, genesis-menus, genesis-structural-wraps, widgets, html5, genesis-responsive-viewport, custom-background, custom-header, genesis-style- selector, genesis-footer-widgets, widgets-block-editor theme_path: /nas/content/ live/chainsaw/wp-content/themes/news-pro auto_update: Auto-updates are not available for this theme. genesis_recommendations: This theme uses theme supports that are no longer required in Genesis: “genesis-responsive-viewport” theme support can be removed * ### wp-parent-theme ### * name: Genesis (genesis) version: 3.3.5 author: StudioPress author_website: [https://www.studiopress.com/](https://www.studiopress.com/) theme_path: /nas/content/live/chainsaw/wp-content/themes/genesis auto_update: Enable update checks at Appearance → Customize → Theme Settings → Updates. * ### wp-themes-inactive (6) ### * Twenty Fifteen: version: 2.6, author: the WordPress team (latest version: 3.1), Auto-updates disabled Twenty Fourteen: version: 2.8, author: the WordPress team( latest version: 3.3), Auto-updates disabled Twenty Seventeen: version: 2.3, author: the WordPress team (latest version: 2.9), Auto-updates disabled Twenty Sixteen: version: 2.1, author: the WordPress team (latest version: 2.6), Auto-updates disabled Twenty Thirteen: version: 3.0, author: the WordPress team (latest version: 3.5), Auto-updates disabled Twenty Twelve: version: 3.1, author: the WordPress team (latest version: 3.6), Auto-updates disabled * ### wp-mu-plugins (7) ### * Force Strong Passwords – WPE Edition: version: 1.8.0, author: Jason Cosper SSO: version: 0.1, author: Garth Mortensen, Mike Hansen WPE ElasticPress Autosuggest Logger: version: 1.0.0, author: WP Engine WP Engine Cache Plugin: version: 1.0.9, author: WP Engine WP Engine Seamless Login Plugin: version: 1.5.5, author: WP Engine WP Engine Security Auditor: version: 1.0.10, author: wpengine WP Engine System: version: 5.0.1, author: WP Engine * ### wp-plugins-active (26) ### * a3 Lazy Load: version: 2.4.9, author: a3rev Software, Auto-updates disabled Advanced Rich Text Tools for Gutenberg: version: 1.2.0, author: Ella Van Durpe, Auto-updates disabled Akismet Anti-Spam: version: 4.2.2, author: Automattic ( latest version: 4.2.3), Auto-updates disabled Autoptimize: version: 3.0.3, author: Frank Goossens (futtta), Auto-updates disabled Cloudflare: version: 4.8.3, author: Cloudflare, Inc., Auto-updates disabled Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi, Auto-updates disabled Genesis Blocks: version: 1.4.0, author: StudioPress, Auto-updates disabled Genesis Design Palette Pro: version: 1.9.2, author: Reaktiv Studios (latest version: 1.9.3), Auto-updates disabled Genesis Design Palette Pro – Entry Content: version: 1.0.5, author: Reaktiv Studios, Auto-updates disabled Genesis Design Palette Pro – Freeform Style: version: 1.0.8, author: Reaktiv Studios, Auto-updates disabled Genesis eNews Extended: version: 2.2.0, author: Brandon Kraft, Auto-updates disabled Genesis Simple Edits: version: 2.3.1, author: StudioPress, Auto-updates disabled Genesis Tabs: version: 0.9.5, author: StudioPress, Auto-updates disabled Jetpack: version: 10.3, author: Automattic( latest version: 10.9), Auto-updates disabled Kadence Blocks – PRO Extension: version: 1.5.4, author: Kadence WP, Auto-updates disabled Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 2.2.7, author: Kadence WP, Auto-updates disabled Kadence Galleries: version: 1.2.3, author: Kadence WP, Auto-updates disabled Kadence Pricing Table: version: 1.0.10, author: Kadence WP, Auto-updates disabled Kadence Widget Dock: version: 1.0.6, author: Kadence WP, Auto-updates disabled LuckyWP Table of Contents: version: 2.1.4, author: LuckyWP, Auto-updates disabled Rel Nofollow Checkbox: version: 1.1.5, author: Fabio Santos, Auto-updates disabled TablePress: version: 1.14, author: Tobias Bäthge, Auto-updates disabled VaultPress: version: 2.2.1, author: Automattic, Auto-updates disabled W4 Post List: version: 2.4.0, author: Shazzad Hossain Khan, Auto-updates disabled WP YouTube Lyte: version: 1.7.19, author: Frank Goossens (futtta), Auto-updates disabled Yoast SEO: version: 18.7, author: Team Yoast, Auto-updates disabled * ### wp-plugins-inactive (18) ### * Async JavaScript: version: 2.20.12.09, author: Frank Goossens (futtta) (latest version: 2.21.08.31), Auto-updates disabled Atomic Blocks – Gutenberg Blocks Collection: version: 2.9.0, author: atomicblocks, Auto-updates disabled Autoptimize CriticalCSS.com Power-Up: version: 1.18.0, author: Deny Dias & Optimizing Matters( latest version: 1.19.0), Auto-updates disabled AWS for WordPress: version: 4.3.2, author: AWS Labs, WP Engine, Auto-updates disabled Better Search Replace Pro: version: 1.3.8, author: Delicious Brains, Auto-updates enabled Bloom: version: 1.3.10, author: Elegant Themes, Auto-updates disabled Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates disabled Embed Plus for YouTube– Gallery, Channel, Playlist, Live Stream: version: 13.4.3, author: Embed Plus for YouTube Team (latest version: 14.1), Auto-updates disabled Enable Media Replace: version: 3.5.0, author: ShortPixel (latest version: 3.6.3), Auto-updates disabled Kadence Related Content: version: 1.0.10, author: Kadence WP, Auto-updates disabled Kadence Slider: version: 2.3.0, author: Kadence Themes, Auto-updates disabled Redirection: version: 5.0.1, author: John Godley (latest version: 5.2.3), Auto- updates disabled Simple Custom CSS: version: 4.0.5, author: John Regan, Auto- updates disabled SumoMe: version: 1.31, author: SumoMe, Auto-updates disabled Tracking Code Manager: version: 2.0.1, author: IntellyWP (latest version: 2.0.6), Auto-updates disabled WP External Links: version: 2.48, author: WebFactory Ltd( latest version: 2.51), Auto-updates disabled WP File Manager: version: 7.1.1, author: mndpsingh287 (latest version: 7.1.5), Auto-updates disabled WP Rocket: version: 3.8.6, author: WP Media, Auto-updates disabled * ### wp-media ### * image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 [https://imagemagick.org](https://imagemagick.org) imagick_version: 3.7.0 file_uploads: File uploads is turned off post_max_size: 100M upload_max_filesize: 50M max_effective_size: 50 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 137 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: unknown * ### wp-server ### * server_architecture: Linux 5.4.0-1069-gcp x86_64 httpd_software: Apache php_version: 8.0.17 64bit php_sapi: apache2handler max_input_variables: 10000 time_limit: 3600 memory_limit: 512M max_input_time: 3600 upload_max_filesize: 50M php_post_max_size: 100M curl_version: 7.74.0 OpenSSL/1.1.1n suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true * ### wp-database ### * extension: mysqli server_version: 5.7.36-39-log client_version: mysqlnd 8.0.17 * ### wp-constants ### * WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /nas/content/live/chainsaw/ wp-content WP_PLUGIN_DIR: /nas/content/live/chainsaw/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: utf8_unicode_ci * ### wp-filesystem ### * wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable * ### jetpack ### * site_id: 73336071 ssl_cert: No time_diff: undefined version_option: 10.3:1636789833 old_version: 10.2:1634194772 public: Public master_user: #1 [mail@giosasso.com](https://wordpress.org/support/topic/jetpack-error-message-help-please/mail@giosasso.com?output_format=md) current_user: #1 [mail@giosasso.com](https://wordpress.org/support/topic/jetpack-error-message-help-please/mail@giosasso.com?output_format=md) tokens_set: Blog User blog_token: l4ud%gTRo8lnlbJ%c*miMVJ$yq)V$esU user_token: 5*9It!t)($cg3n)Xut5xYfSB*5@^Z1qp version: 10.3 jp_plugin_dir: /nas/content/live/ chainsaw/wp-content/plugins/jetpack/ plan: free protect_header: {“trusted_header”:” REMOTE_ADDR”,”segments”:1,”reverse”:false} full_sync: {“started”:”Fri, 23 Apr 2021 14:23:19 +0000″,”finished”:”Fri, 23 Apr 2021 14:23:26 +0000″,”progress”:{“ options”:{“finished”:true},”functions”:{“finished”:true},”constants”:{“finished”: true},”users”:{“total”:”1″,”sent”:1,”finished”:true,”last_sent”:”1″},”network_options”:{“ finished”:true}},”config”:{“options”:true,”functions”:true,”constants”:true,” users”:[1],”network_options”:true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {“home”:”https:\/\/ www.chainsawjournal.com”,”siteurl”:”https:\/\/www.chainsawjournal.com”,”WP_HOME”:””,” WP_SITEURL”:””} idc_error_option: false idc_optin: true cxn_tests: All Pass. * ### luckywp-table-of-contents ### * domVersion: 20031129 libxmlVersion: 2.9.10 intlVersion: 8.0.17 icuVersion: 67.1 settings: {“lwptoc_general”:{“min”:”3″,”depth”:”6″,”hierarchical”:true,”numeration”:” none”,”numerationSuffix”:”roundbracket”,”title”:”Table of Contents”,”toggle”: true,”labelShow”:”view”,”labelHide”:”hide”,”hideItems”:true,”smoothScroll”:true,” smoothScrollOffset”:”18″},”lwptoc_appearance”:{“width”:”auto”,”float”:”none”,” titleFontSize”:”94%”,”titleFontWeight”:”semibold”,”itemsFontSize”:”83%”,”colorScheme”:” inherit”,”backgroundColor”:”#f7f2e8″,”borderColor”:”#eaeaea”,”titleColor”:null,” linkColor”:null,”hoverLinkColor”:null,”visitedLinkColor”:null},”lwptoc_autoInsert”:{“ enable”:true,”position”:”beforefirstheading”,”postTypes”:[“post”]},”lwptoc_processingHeadings”:{“ postTypes”:null},”lwptoc_misc”:{“skipHeadingLevel”:””,”skipHeadingText”:””,”hashFormat”:” asheading”,”hashConvertToLowercase”:false,”hashReplaceUnderlinesToDashes”:false,” wrapNoindex”:false,”useNofollow”:false,”showMetaboxPostTypes”:[“post”],”listMarkupTags”:” div”,”containerClass”:null}} * ### genesis ### * theme_version: 3.3.1 db_version: 3301 first_version: 2.1.2 update: 1 style_selection: news-pro-blue site_layout: content-sidebar breadcrumb_single: 1 breadcrumb_page: 1 breadcrumb_404: 1 breadcrumb_attachment: 1 trackbacks_posts: 1 content_archive: excerpts image_size: large image_alignment: alignleft posts_nav: numeric blog_cat_num: 40 header_scripts: * * * footer_scripts: * content_archive_thumbnail: true upgrade: 1 footer_text: Copyright [footer_copyright][ footer_childtheme_link] · [footer_genesis_link] [footer_studiopress_link] · [ footer_wordpress_link] · [footer_loginout] entry_meta_before_content: Last Updated on [post_modified_date] By [post_author_posts_link] [post_comments] [post_edit] * ` * [deathlynotes](https://wordpress.org/support/users/deathlynotes/) * (@deathlynotes) * [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15614985) * Hi [@elysianwolf](https://wordpress.org/support/users/elysianwolf/) * I made some tests on your site and there is something installed on the site that’s causing problems. * The best way to find out if something is interfering is to test for a theme or plugin conflict. You can do that by following these steps: * * **Temporarily deactivate all plugins except Jetpack, and [clear your browser’s cache]([https://wordpress.com/support/browser-issues/#browser-cache](https://wordpress.com/support/browser-issues/#browser-cache)).** * Then check your error logs. If the error doesn’t occur, then you know another plugin is conflicting here. * You can reactivate plugins one by one, checking your error logs after each one to discover which plugin is causing the problem. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing. * * If deactivating plugins doesn’t help, it may be your theme. **Temporarily activate a default WordPress theme like [Twenty Twenty-One]([https://wordpress.org/themes/twentytwentyone/](https://wordpress.org/themes/twentytwentyone/)).** * Then check your error logs. If the error doesn’t occur, then you know it’s a problem with the theme. You can contact whoever makes the theme for help resolving the issue it’s causing. * Let me know if you have any questions. * My best regards, * Michelle Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Jetpack Error Message – Help Please’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [jetpack error](https://wordpress.org/support/topic-tag/jetpack-error/) * 5 replies * 4 participants * Last reply from: [deathlynotes](https://wordpress.org/support/users/deathlynotes/) * Last activity: [4 years ago](https://wordpress.org/support/topic/jetpack-error-message-help-please/#post-15614985) * Status: resolved