Title: Jetpack Forms – email format error
Last modified: February 7, 2026

---

# Jetpack Forms – email format error

 *  Resolved [nuganics](https://wordpress.org/support/users/nuganics/)
 * (@nuganics)
 * [4 months ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/)
 * When I embed a contact form the email in the form notifications -> Email address
   to send to is correct eg [info@domain.com](https://wordpress.org/support/topic/jetpack-forms-email-format-error/info@domain.com?output_format=md)
   but it tries to send an email to [infoinfo@domain.com](https://wordpress.org/support/topic/jetpack-forms-email-format-error/infoinfo@domain.com?output_format=md).
 * I searched in the database for [infoinfo@domain.com](https://wordpress.org/support/topic/jetpack-forms-email-format-error/infoinfo@domain.com?output_format=md)
   but zero instances.
 * Running **Jetpack** 15.5, _WordPress 6.9.1_, PHP 8.4

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [3 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18816702)
 * Hi there, [@nuganics](https://wordpress.org/support/users/nuganics/),
 * That’s a strange one. I haven’t seen this specific issue before where the local
   part of the email gets duplicated like that (`info` → `infoinfo`).
 * Let me help narrow down what might be causing this, can you answer the following?
    1. Does this happen with a brand new form, or only existing ones?
    2. If you try a different email like `test@domain.com`, does it become `testtest@domain.
       com`?
    3. Are you using any SMTP or email-related plugins?
 * Some things to try meanwhile:
    - Install the [Health Check](https://wordpress.org/plugins/health-check/) plugin
    - Go to Tools → Site Health → Troubleshooting
    - Enable troubleshooting mode (only affects you, not visitors)
    - This switches to a default theme with only Jetpack active
    - Test the form again
 * You can also test the following:
    - Delete the email address from the notification settings completely
    - Save the form
    - Re-enter the email and save again
 * If you can, can you also please temporarily deactivate all your plugins and check
   if the problem gets fixed that way? If it works, then reactivate each plugin 
   one by one to find out which one is causing problems.
 *  If the issue persists, we’ll need to check on your site to try replicating the
   problem. Let us know what you find, first!
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [3 months, 3 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18824938)
 * Hello [@nuganics](https://wordpress.org/support/users/nuganics/),
 * Do you have updates about the above? We usually close inactive threads after 
   one week of no activity, but we want to make sure we’re all set before marking
   it as solved. Thanks!
 *  Thread Starter [nuganics](https://wordpress.org/support/users/nuganics/)
 * (@nuganics)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18848808)
 * Hi Guys,
 * Thank you for the above. I didn’t get a notification of a reply.
    1. Does this happen with a brand new form, or only existing ones? New and old
    2. If you try a different email like `test@domain.com`, does it become `testtest@domain.
       com`? Yes no matter the email I put in it repeats the first part. I tried to
       put `@domain.com` in the notification email field but it won’t let me save the
       form.
    3. Are you using any SMTP or email-related plugins? I am using [https://wordpress.org/plugins/zoho-mail/](https://wordpress.org/plugins/zoho-mail/).
       Inside the zoho mail api plugin it has a test page that sends emails correctly
       and WooCommerce sends emails correctly going through the zoho plugin. No email
       notification when I disable the zoho plugin.
 * You can also test the following:
    - Delete the email address from the notification settings completely. On a new
      contact form. I can delete it but it reappears as soon as I click save. So
      I can turn off Send email notifications which shows under Form submissions.
      I then turn back on and delete the email address and manually type it again
      [info@domain.com](https://wordpress.org/support/topic/jetpack-forms-email-format-error/info@domain.com?output_format=md)
      and save. I still get the same issue of [infoinfo@domain.com](https://wordpress.org/support/topic/jetpack-forms-email-format-error/infoinfo@domain.com?output_format=md)
    - Save the form
    - Re-enter the email and save again
 * regards
 * Tim
 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18849653)
 * Hi [@nuganics](https://wordpress.org/support/users/nuganics/) –
 * Thanks for the additional information here.
 * Since you originally opened the thread, a new version of Jetpack (v15.6) has 
   been released. Does the issue still happen if you update to v15.6?
 * If so, as a next step we’ll need your site URL to continue investigating.
 * If you want it to remain private, you can also contact us via this contact form:
 * [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1)
 * If you choose to reach out directly, please include a link to this thread.
 * Thanks!
 *  Thread Starter [nuganics](https://wordpress.org/support/users/nuganics/)
 * (@nuganics)
 * [2 months, 4 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18850002)
 * I am using Jetpack (v15.6). I have filled in the contact form thank you.
 *  Plugin Support [fujifika (a11n)](https://wordpress.org/support/users/fujifika/)
 * (@fujifika)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18850318)
 * Hi [@nuganics](https://wordpress.org/support/users/nuganics/),
 * Great, thanks for submitting a ticket. We’ll continue the conversation there.
 * Have a great day! 🙂

Viewing 6 replies - 1 through 6 (of 6 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-forms-email-format-error%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 7 replies
 * 5 participants
 * Last reply from: [fujifika (a11n)](https://wordpress.org/support/users/fujifika/)
 * Last activity: [2 months, 3 weeks ago](https://wordpress.org/support/topic/jetpack-forms-email-format-error/#post-18850318)
 * Status: resolved