Jetpack Missing Stats

  • Resolved lcvdesigns

    (@lcvdesigns)


    3 years ago

    Hi there

    I had to create a staging site as one of my plugins had an error. Once the plugin error was resolved, the staging site was removed and Jetpack was still in safe mode. I then created a fresh connection and all my previous stats were no longer there. How would I go about getting my stats back or is this something Jetpack resolves on their end?

    Thank you so much

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Kellie (a11n)

    (@lavenderhaze)

    3 years ago

    Hey there!

    Your stats should be safely stored on our end, so we should be able to reconnect your stats to the correct site for you. Can you please provide us with the URL for your live site and your staging site?

    If you want those to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    2 years, 12 months ago

    Hello @lcvdesigns

    Do you have updates about that? We usually close inactive threads after one week of no actvity, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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