Title: JetPack plugin failure
Last modified: June 10, 2024

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# JetPack plugin failure

 *  Resolved [keithwillenson](https://wordpress.org/support/users/keithwillenson/)
 * (@keithwillenson)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-plugin-failure/)
 * A few hours ago I got this email:
 * Howdy!
 * WordPress has a built-in feature that detects when a plugin or theme causes a
   fatal error on your site, and notifies you with this automated email.
 * In this case, WordPress caught an error with one of your plugins, Jetpack.
 * First, visit your website ([https://sitename.com/](https://sitename.com/)) and
   check for any visible issues. Next, visit the page where the error was caught(
   [https://sitename.com/wp-admin/admin.php?page=phone-orders-for-woocommerce](https://sitename.com/wp-admin/admin.php?page=phone-orders-for-woocommerce))
   and check for any visible issues.
 * Please contact your host for assistance with investigating this issue further.
 * If your site appears broken and you can’t access your dashboard normally, WordPress
   now has a special “recovery mode”. This lets you safely login to your dashboard
   and investigate further.
 * link removed
 * To keep your site safe, this link will expire in 1 day. Don’t worry about that,
   though: a new link will be emailed to you if the error occurs again after it 
   expires.
 * When seeking help with this issue, you may be asked for some of the following
   information:
   WordPress version 6.5.4Active theme: Neve (version 3.8.7)Current
   plugin: Jetpack (version 13.5)PHP version 7.4.33
 * Error Details
   =============An error of type E_COMPILE_ERROR was caused in line
   27 of the file /home/customer/www/sitename.com/public_html/wp-content/plugins/
   jetpack/load-jetpack.php. Error message: require_once(): Failed opening required‘/
   home/customer/www/sitename.com/public_html/wp-content/plugins/jetpack/class.jetpack-
   network.php’ (include_path=’.:/usr/local/php74/pear’)
 * Through the special “recovery mode” link. I disabled JetPack. The site came back
   on line.
 * Using FTP, I renamed plugins/jetpack to plugins/jetpack_bad so I could reinstall
   JetPack. That did not work. WooCommerce still recognized that JetPack was installed.
 * I created a directory called bad_plugins at the same level as plugins and moved
   jetpack_bad into that directory. After confirming that WooCommerce no longer 
   recognized that I had JetPack as a plugin, I installed JetPack using the plugin
   installer. Everything seems to be working fine.
 * Is anyone interested in looking at the malfunctioning code?

Viewing 1 replies (of 1 total)

 *  [Leah](https://wordpress.org/support/users/lerrtle/)
 * (@lerrtle)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-plugin-failure/#post-17818360)
 * Hi [@keithwillenson](https://wordpress.org/support/users/keithwillenson/),
 * Thanks for reaching out and sharing your experience.
 * The `E_COMPILE_ERROR` tends to show when something interrupts the upgrade process
   on Jetpack. Were you recently updating to the most recent Jetpack release?
 * Typically, our solution for this error is to ask folks to [uninstall and reinstall Jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack)—
   which you figured out on your own! We also suggest manually deleting the Jetpack
   plugin via FTP if that doesn’t solve it.
 * Let us know if anything else comes up.

Viewing 1 replies (of 1 total)

The topic ‘JetPack plugin failure’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Leah](https://wordpress.org/support/users/lerrtle/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-plugin-failure/#post-17818360)
 * Status: resolved