Title: Jetpack plugin missing
Last modified: August 30, 2016

---

# Jetpack plugin missing

 *  [ruthiegray](https://wordpress.org/support/users/ruthiegray/)
 * (@ruthiegray)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/jetpack-plugin-missing/)
 * Hello,
    Yesterday I noticed I could not access my stats and Jetpack is missing
   from my plug ins. Tried to reinstall – it says I already have Jetpack. Where 
   is it? I can’t access my WP.org blog from WP.com now either, it says “This site
   cannot be accessed. Disconnect this site” in red. Why? I’m afraid to disconnect,
   not sure what to do at this point?
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [10 years, 8 months ago](https://wordpress.org/support/topic/jetpack-plugin-missing/#post-6543864)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘Jetpack plugin missing’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/jetpack-plugin-missing/#post-6543864)
 * Status: not resolved