Title: Jetpack Protect 500 errors
Last modified: February 14, 2024

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# Jetpack Protect 500 errors

 *  Resolved [uneikjewellery](https://wordpress.org/support/users/uneikjewellery/)
 * (@uneikjewellery)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/jetpack-protect-500-errors/)
 * Need help – Protect is showing 500 errors and says contact support as they can’t
   auto fix. Can I get some help with this please.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-protect-500-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/jetpack-protect-500-errors/#post-17424947)
 * Hi [@uneikjewellery](https://wordpress.org/support/users/uneikjewellery/) –
 * Looking at your site, I can see that you don’t have server credentials saved 
   with Jetpack. In order to run auto-fixers (where available) to clean your site,
   you will need to add credentials.
 * We have information on how to do that here:
    - [https://jetpack.com/support/adding-credentials-to-jetpack/](https://jetpack.com/support/adding-credentials-to-jetpack/)
 * You will need to confirm your server credentials with your hosting provider and
   then enter them here. You will need the following information:
    - **Protocol**: This will be FTP, SFTP, or SSH (SSH or SFTP is preferred)
    - **User**: Make sure this user has read and write access to your WordPress 
      instance.
    - **Password**: If you’re using SSH credentials, this password is optional.
    - **Host/IP Address**: If you’re using Cloudflare, please make sure to get the
      IP address for the server where your site lives. Cloudflare’s proxy doesn’t
      work with a URL.
    - **Port**: If you’re using FTP, this is usually 21. If you’re using SFTP or
      SSH, this is usually 22. Double-check with your host to ensure you have the
      right one.
    - **SSH Private Key**: If you’re using SSH, make sure that your SSH private 
      key is not password protected and using OpenSSH format. _Encrypted private
      keys and/or keys in PuTTY format are not supported._
    - **WordPress Path**: The WordPress path should point to the folder on your 
      server where your WordPress instance lives.
 * Lastly, since you have a paid Jetpack plan, you are entitled to priority support.
   Please reach out via this contact form so that we can assist you more efficiently:
    - [https://jetpack.com/contact-support/?rel=support&hpi=1](https://jetpack.com/contact-support/?rel=support&hpi=1)
 * When you reach out, please include a link to this thread.
 * Thanks!
 *  [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/jetpack-protect-500-errors/#post-17427925)
 * Hi [@uneikjewellery](https://wordpress.org/support/users/uneikjewellery/) –
 * I see that you reached out via email. I’m going to mark this thread as resolved
   and we’ll continue the conversation via email.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Jetpack Protect 500 errors’ is closed to new replies.

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## Tags

 * [errors](https://wordpress.org/support/topic-tag/errors/)
 * [protect](https://wordpress.org/support/topic-tag/protect/)

 * 2 replies
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/jetpack-protect-500-errors/#post-17427925)
 * Status: resolved