Title: Jetpack refusing to activate its functionnalities
Last modified: November 18, 2018

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# Jetpack refusing to activate its functionnalities

 *  Resolved [Bature419](https://wordpress.org/support/users/bature419/)
 * (@bature419)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/jetpack-refusing-to-activate-its-functionnalities/)
 * Hi,
 * Hope you’ll help me find the solution (I’ve spent 2 hours on it… without
 * finding the solution)
 * Whenever I try to activate Jetpack, I’m faced with 2 problems:
 * – if I use my WordPress account, it sends a message that Jetpack with unable
 * to communicate with my server (problem with the XLMRC.php file);
 * – when I activate the plugin directly (without the WordPress account then try
 * to activate the recommended features, it says:
 * JSON.parse: unexpected character at line 1 column 1 of the JSON data
 * Could you please help me understand and solve these problems?
 * Thanks for your help
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-refusing-to-activate-its-functionnalities%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Bature419](https://wordpress.org/support/users/bature419/)
 * (@bature419)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/jetpack-refusing-to-activate-its-functionnalities/#post-10896211)
 * Hi,
    The problem remains unsolved…
 * I wish I could send you my screens wher the problem is shown. This is what it
   says:
    An error has occurred while activating recommended features/Updating/disconnecting
   Jetpack. Error: SyntaxError: Unexpected token < in JSON at position O.
 * Does it help?
    Thanks for your help
 *  Plugin Support [Velda](https://wordpress.org/support/users/supernovia/)
 * (@supernovia)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/jetpack-refusing-to-activate-its-functionnalities/#post-10896421)
 * Hi [@bature419](https://wordpress.org/support/users/bature419/), your server 
   seems to be responding to XMLRPC requests, so I’m wondering if your Jetpack installation
   is just missing something.
 * If you’re still having trouble, would you be willing to deactivate and delete
   the plugin, then reinstall it fresh? And then go ahead and try connecting it 
   again.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Jetpack refusing to activate its functionnalities’ is closed to new replies.

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## Tags

 * [functions](https://wordpress.org/support/topic-tag/functions/)
 * [updating](https://wordpress.org/support/topic-tag/updating/)

 * 2 replies
 * 2 participants
 * Last reply from: [Velda](https://wordpress.org/support/users/supernovia/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/jetpack-refusing-to-activate-its-functionnalities/#post-10896421)
 * Status: resolved