Title: Jetpack settings problems
Last modified: March 30, 2018

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# Jetpack settings problems

 *  Resolved [eightnight](https://wordpress.org/support/users/eightnight/)
 * (@eightnight)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/)
 * Hello Jetpack team,
 * I’m having issues when I try to change any Jetpack settings.
 * Jetpack Error message :
    Error updating settings. Unexpected token < in JSON 
   at position 0
 * Chrome Error console :
    Forbidden You don’t have permission to access /wp-json/
   jetpack/v4/settings on this server.
 * Even on a fresh clean install of WP (Twenty Seventeen + Jetpack), I still have
   this issue.
 * I’m running PHP v7.0 and Mysql v5.5 on a mutualised server.
 * The communication between my Jetpack site and account (worpdress.com) works fine.
   
   The xmlrpc.php file returns : XML-RPC server accepts POST requests only.
 * Permalinks are set to “Post name”
    I have tried several times to change permalinks
   settings (save/ and reverse etc.) I have also tried to delete .htaccess file 
   etc.
 * And I still have the error.
 * Thank you for your help,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-settings-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10130691)
 * Hi there,
 * The xmlrpc.php file on your site appears fine, yes, but it looks like something
   is still blocking our requests via XML-RPC.
 * One possibility is the maintenance mode plugin you have active, or it could be
   another plugin that’s blocking requests, so try disabling your plugins one at
   a time to determine which one might be causing the problem.
 * Let me know how it goes.
 *  Thread Starter [eightnight](https://wordpress.org/support/users/eightnight/)
 * (@eightnight)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10130780)
 * Hi,
    Thank you for the answer. I have already try to switch every plugins on/
   off and it didn’t fix anything. The problem also happened on a fresh/clean install
   of WP with just Jetpack turn on (without any maintenance / coming soon mode enable).
 * Again, thank you.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10130821)
 * Looking at your site, I see that access to some of the WordPress REST API endpoints
   is restricted. Here is an example:
    [https://www.viseart.com/wp-json/wp/v2/users](https://www.viseart.com/wp-json/wp/v2/users)
 * Do you use a plugin or service to do so? What happens when you deactivate this
   feature?
 *  Thread Starter [eightnight](https://wordpress.org/support/users/eightnight/)
 * (@eightnight)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10130862)
 * No, I don’t.
    Again, this error was already active on my startup install (without
   any other plugin).
 * I did managed to desactivate some Jetpack features using this panel :
    /wp-admin/
   admin.php?page=jetpack_modules
 * But I still have the error using i/o buttons here :
    wp-admin/admin.php?page=
   jetpack#/dashboard
 * Thank you
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10131235)
 * > No, I don’t.
   >  Again, this error was already active on my startup install (without
   > any other plugin).
 * Thanks for the extra details.
 * That means that something on your server is limiting access to some of the resources
   on your site. By default the endpoint I linked to above is publicly accessible.
   Here is how it looks on my own site for example:
    [https://jeremy.hu/wp-json/wp/v2/users](https://jeremy.hu/wp-json/wp/v2/users)
 * Could you reach out to your hosting provider and ask them if they currently restrict
   access to WordPress REST API endpoints on your site?
 * Let us know what they say!
 *  Thread Starter [eightnight](https://wordpress.org/support/users/eightnight/)
 * (@eightnight)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10131675)
 * I guess, they’re not answering as quickly as you did.
 * I keep you posted

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Jetpack settings problems’ is closed to new replies.

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## Tags

 * [WordPress REST API](https://wordpress.org/support/topic-tag/wordpress-rest-api/)
 * [xmlrpc](https://wordpress.org/support/topic-tag/xmlrpc/)

 * 6 replies
 * 3 participants
 * Last reply from: [eightnight](https://wordpress.org/support/users/eightnight/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/jetpack-settings-problems/#post-10131675)
 * Status: resolved