Title: Jetpack Stats | Browser Console 500 Errors Last modified: May 21, 2024 --- # Jetpack Stats | Browser Console 500 Errors * Resolved [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [2 years ago](https://wordpress.org/support/topic/jetpack-stats-browser-console-500-errors/) * Hi, * I have verified that Jetpack Stats is disabled by visting the Jetpack modules URL at /wp-admin/admin.php?page=jetpack_modules&activated=false * And yet, in the browser console there are a series of 500 errors as follows. What am I missing? * ```wp-block-code wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/referrers?period=day&num=7&date=2024-05-21&summarize=1&max=0 500 (Internal Server Error) Request._end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 Request.end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 l @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 d @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 ts @ 7141-4807cd7ce7568a04df45.js?minify=false:31 await in ts (async) request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c8 @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c7.get @ 7141-4807cd7ce7568a04df45.js?minify=false:31 tv @ 7141-4807cd7ce7568a04df45.js?minify=false:31 queryFn @ 7141-4807cd7ce7568a04df45.js?minify=false:31 T @ 7141-4807cd7ce7568a04df45.js?minify=false:25 J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Mf @ 7141-4807cd7ce7568a04df45.js?minify=false:25 fetch @ 7141-4807cd7ce7568a04df45.js?minify=false:25 #j @ 7141-4807cd7ce7568a04df45.js?minify=false:31 onSubscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:31 subscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 Mt @ react-dom.min.js:10 Ur @ react-dom.min.js:10 El @ react-dom.min.js:10 (anonymous) @ react-dom.min.js:10 v @ react.min.js:10 ce @ react.min.js:10 wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/top-posts?period=day&num=7&date=2024-05-21&summarize=1&max=0 500 (Internal Server Error) Request._end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 Request.end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 l @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 d @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 ts @ 7141-4807cd7ce7568a04df45.js?minify=false:31 await in ts (async) request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c8 @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c7.get @ 7141-4807cd7ce7568a04df45.js?minify=false:31 tC @ 7141-4807cd7ce7568a04df45.js?minify=false:31 queryFn @ 7141-4807cd7ce7568a04df45.js?minify=false:31 T @ 7141-4807cd7ce7568a04df45.js?minify=false:25 J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Mf @ 7141-4807cd7ce7568a04df45.js?minify=false:25 fetch @ 7141-4807cd7ce7568a04df45.js?minify=false:25 #j @ 7141-4807cd7ce7568a04df45.js?minify=false:31 onSubscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:31 subscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 Mt @ react-dom.min.js:10 Ur @ react-dom.min.js:10 El @ react-dom.min.js:10 (anonymous) @ react-dom.min.js:10 v @ react.min.js:10 ce @ react.min.js:10 wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/visits?unit=day&quantity=7&date=2024-05-21&stat_fields=views%2Cvisitors 500 (Internal Server Error) Request._end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 Request.end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 l @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 d @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 ts @ 7141-4807cd7ce7568a04df45.js?minify=false:31 await in ts (async) request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c8 @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c7.get @ 7141-4807cd7ce7568a04df45.js?minify=false:31 nv @ 7141-4807cd7ce7568a04df45.js?minify=false:39 queryFn @ 7141-4807cd7ce7568a04df45.js?minify=false:39 T @ 7141-4807cd7ce7568a04df45.js?minify=false:25 J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Mf @ 7141-4807cd7ce7568a04df45.js?minify=false:25 fetch @ 7141-4807cd7ce7568a04df45.js?minify=false:25 #j @ 7141-4807cd7ce7568a04df45.js?minify=false:31 onSubscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:31 subscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 Mt @ react-dom.min.js:10 Ur @ react-dom.min.js:10 El @ react-dom.min.js:10 (anonymous) @ react-dom.min.js:10 v @ react.min.js:10 ce @ react.min.js:10 wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/visits?unit=day&quantity=7&date=2024-05-21&stat_fields=views%2Cvisitors 500 (Internal Server Error) Request._end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 Request.end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 l @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 d @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 ts @ 7141-4807cd7ce7568a04df45.js?minify=false:31 await in ts (async) request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c8 @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c7.get @ 7141-4807cd7ce7568a04df45.js?minify=false:31 nv @ 7141-4807cd7ce7568a04df45.js?minify=false:39 queryFn @ 7141-4807cd7ce7568a04df45.js?minify=false:39 T @ 7141-4807cd7ce7568a04df45.js?minify=false:25 J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Promise.then (async) (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Promise.catch (async) J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Mf @ 7141-4807cd7ce7568a04df45.js?minify=false:25 fetch @ 7141-4807cd7ce7568a04df45.js?minify=false:25 #j @ 7141-4807cd7ce7568a04df45.js?minify=false:31 onSubscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:31 subscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 Mt @ react-dom.min.js:10 Ur @ react-dom.min.js:10 El @ react-dom.min.js:10 (anonymous) @ react-dom.min.js:10 v @ react.min.js:10 ce @ react.min.js:10 wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/referrers?period=day&num=7&date=2024-05-21&summarize=1&max=0 500 (Internal Server Error) Request._end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 Request.end @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 l @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 d @ wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 ts @ 7141-4807cd7ce7568a04df45.js?minify=false:31 await in ts (async) request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 request @ 7141-4807cd7ce7568a04df45.js?minify=false:31 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c8 @ 7141-4807cd7ce7568a04df45.js?minify=false:31 c7.get @ 7141-4807cd7ce7568a04df45.js?minify=false:31 tv @ 7141-4807cd7ce7568a04df45.js?minify=false:31 queryFn @ 7141-4807cd7ce7568a04df45.js?minify=false:31 T @ 7141-4807cd7ce7568a04df45.js?minify=false:25 J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Promise.then (async) (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Promise.catch (async) J @ 7141-4807cd7ce7568a04df45.js?minify=false:25 Mf @ 7141-4807cd7ce7568a04df45.js?minify=false:25 fetch @ 7141-4807cd7ce7568a04df45.js?minify=false:25 #j @ 7141-4807cd7ce7568a04df45.js?minify=false:31 onSubscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:31 subscribe @ 7141-4807cd7ce7568a04df45.js?minify=false:25 (anonymous) @ 7141-4807cd7ce7568a04df45.js?minify=false:31 Mt @ react-dom.min.js:10 Ur @ react-dom.min.js:10 El @ react-dom.min.js:10 (anonymous) @ react-dom.min.js:10 v @ react.min.js:10 ce @ react.min.js:10 wpcom-xhr-request-0d68ab8959fe1bbc1390.js?minify=false:1 GET https://sub.domain.tld/wp-json/jetpack/v4/stats-app/sites/XXXXXXXXX/stats/top-posts?period=day&num=7&date=2024-05-21&summarize=1&max=0 500 (Internal Server Error) ``` * Kind regards, Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years ago](https://wordpress.org/support/topic/jetpack-stats-browser-console-500-errors/#post-17772296) * Hi there, [@backpackingseries](https://wordpress.org/support/users/backpackingseries/), * Could you please post your site URL here so that we can have a look? If you want it to remain private as I suspect, you can also contact us via [contact form](https://jetpack.com/contact-support/?rel=support&hpi=1). If you choose to reach out directly, please include a link to this thread. * Thanks! * Thread Starter [backpackingseries](https://wordpress.org/support/users/backpackingseries/) * (@backpackingseries) * [2 years ago](https://wordpress.org/support/topic/jetpack-stats-browser-console-500-errors/#post-17774992) * [@erania-pinnera](https://wordpress.org/support/users/erania-pinnera/) thank you and I have shared the details via the contact form. Look forward to your advise. * Kind regards, * Plugin Contributor [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * (@erania-pinnera) * [2 years ago](https://wordpress.org/support/topic/jetpack-stats-browser-console-500-errors/#post-17775053) * Brilliant, thanks [@backpackingseries](https://wordpress.org/support/users/backpackingseries/)! * We’ll address your message shortly. I’m going to mark this thread as solved. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Jetpack Stats | Browser Console 500 Errors’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 3 replies * 2 participants * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/) * Last activity: [2 years ago](https://wordpress.org/support/topic/jetpack-stats-browser-console-500-errors/#post-17775053) * Status: resolved