Title: Jetpack stats can’t load the file https://stats.wp.com/e-201903.js Last modified: January 15, 2019 --- # Jetpack stats can’t load the file https://stats.wp.com/e-201903.js * Resolved [Tim de Hoog](https://wordpress.org/support/users/tim_nl/) * (@tim_nl) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/) * Since yesterday Jetpack stats is not registering all visitors. In total yesterday I have 45 pageviews. Normally at least 300. * When I opened the web developer toolbar of Chrome I can see that the file below cant be loaded. * [https://stats.wp.com/e-201903.js](https://stats.wp.com/e-201903.js) * Error: 400 Bad Request The plain HTTP request was sent to HTTPS port nginx * The file [https://stats.wp.com/e-201902.js](https://stats.wp.com/e-201902.js) works without any problems. * Thank you! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [Johannes Bakker](https://wordpress.org/support/users/johannesbakker/) * (@johannesbakker) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11089908) * I can confirm Tim’s findings. The JavaScript file “e-201903.js” could not be loaded with a HTTP 400 status response code. * The title of the returned HTML states: “400 The plain HTTP request was sent to HTTPS port”. * With the same call, “e-201902.js” can be loaded just fine. * The symptoms are similar to Tim’s as well, strongly reduced numbers in reported traffic, despite knowing for sure these numbers are higher than reported and the site being both accessible and searchable as usual. * [hafred](https://wordpress.org/support/users/hafred/) * (@hafred) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090021) * Our site stats also suddenly dropped from normally around 1000 a day to 100 yesterday. [blog.computercreatief.nl](http://blog.computercreatief.nl). - This reply was modified 7 years, 4 months ago by [hafred](https://wordpress.org/support/users/hafred/). * [poshstore](https://wordpress.org/support/users/poshstore/) * (@poshstore) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090032) * I’ve he same issues. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090124) * Thank you all for the reports! We’ve had a few reports of this issue, and so far most people experiencing the issue appear to be based in The Netherlands. * Could you all confirm that you are experiencing this issue when trying to access the Stats file from The Netherlands? * Could you also let us know what your Internet Provider is? It would also help if you could run a traceroute for the `stats.wp.com` domain, as explained here: [https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/](https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/) * You can send us the results via this contact form: [https://jetpack.com/contact-support/?rel=support](https://jetpack.com/contact-support/?rel=support) * Thank you! * Thread Starter [Tim de Hoog](https://wordpress.org/support/users/tim_nl/) * (@tim_nl) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090150) * Yes my site is hosted in the the Netherlands by Antagonist.nl. * That is probably the reason that the stats are not completely 0 because I have also some foreign visitors. * A traceroute to stats.wp.com will end-up on: 192.0.76.3 - This reply was modified 7 years, 4 months ago by [Tim de Hoog](https://wordpress.org/support/users/tim_nl/). Reason: Adding traceroute information * [hafred](https://wordpress.org/support/users/hafred/) * (@hafred) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090164) * Our site is also hosted in The Netherlands. And I did send a traceroute. My home internet provider is Ziggo.nl - This reply was modified 7 years, 4 months ago by [hafred](https://wordpress.org/support/users/hafred/). - This reply was modified 7 years, 4 months ago by [hafred](https://wordpress.org/support/users/hafred/). * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090166) * [@tim_nl](https://wordpress.org/support/users/tim_nl/) [@hafred](https://wordpress.org/support/users/hafred/) Could you let me know who your home internet provider is? * Thank you! - This reply was modified 7 years, 4 months ago by [Jeremy Herve](https://wordpress.org/support/users/jeherve/). * [Sophie Glutenvrij](https://wordpress.org/support/users/sophiesbakery/) * (@sophiesbakery) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090196) * Same problems here. Also based in the Netherlands. Internet provider is KPN. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090255) * Thank you all for the extra details. We narrowed down the issue to a problem at one of our data centers in Amsterdam. The problem has now been fixed, but unfortunately this means that you will miss some views in your stats for readers from The Netherlands from yesterday and until this morning. * Sorry everyone for the trouble! * Thread Starter [Tim de Hoog](https://wordpress.org/support/users/tim_nl/) * (@tim_nl) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090273) * Thank you Jeremy for your quick response and solution. * I can confirm that my website can load the JS file now. * [hafred](https://wordpress.org/support/users/hafred/) * (@hafred) * [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090288) * Hi Jeremy, thanks for solving this so quickly! Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Jetpack stats can’t load the file https://stats.wp.com/e-201903.js’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [Stats](https://wordpress.org/support/topic-tag/stats/) * 11 replies * 6 participants * Last reply from: [hafred](https://wordpress.org/support/users/hafred/) * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/jetpack-stats-cant-load-the-file-https-stats-wp-com-e-201903-js/#post-11090288) * Status: resolved