Access Denied - Sucuri Website Firewall
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Block details:
| Your IP: | 192.0.89.251 |
| URL: | juneberry.com/? ``` * As a next step here, you will want to configure Sucuri to allow Jetpack to access` xmlrpc.php`. We have instructions on that at: * [https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/#use-jetpack-with-cloudflare-additional-security-rules-and-sucuri](https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/#use-jetpack-with-cloudflare-additional-security-rules-and-sucuri) * Let us know once you make that change and we can check the connection again. * Plugin Contributor [Foteini Giannaropoulou (a11n)](https://wordpress.org/support/users/fgiannar/) * (@fgiannar) * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-sync-issue/#post-17797816) * Hi @taylorfoxxdev , * I’d like to confirm that on top of what my colleague shared above, the original reported “Killed Query” issue is now resolved on our end. * An important part of ensuring Jetpack and WooCommerce related features work as expected, involves [syncing certain site data to Automattic’s servers](https://jetpack.com/support/what-data-does-jetpack-sync/). * At some point (unfortunately too long ago to find related logs) the queue of data we sync grew too large, which combined with [WPEngine’s limitation in database queries of SELECT Statements](https://wpengine.com/support/troubleshoot-wordpress-wp-engine-error-log/#error_KILLED_QUERY) resulted in the “Killed Query” error you reported. * We have now cleared the queue of data we sync at your site, therefore you shouldn’t be seeing those errors anymore. * That said, what [@lastsplash](https://wordpress.org/support/users/lastsplash/) shared above in terms of configuring Sucuri to allow Jetpack to access `xmlrpc. php` is still applicable and would be great to be addressed. * Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * (@tamirat22) * [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-sync-issue/#post-17813327) * Hello [@taylorfoxxdev](https://wordpress.org/support/users/taylorfoxxdev/), * It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Jetpack Sync Issue?’ is closed to new replies. *  * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 5 replies * 4 participants * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/jetpack-sync-issue/#post-17813327) * Status: resolved |