Title: JetPack update error Last modified: December 3, 2019 --- # JetPack update error * Resolved [dwnfred](https://wordpress.org/support/users/dwnfred/) * (@dwnfred) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/) * I get on many differents customers this error : * > Détails de l’erreur > ====================== An error of type E_ERROR was caused > in line 270 of the file /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp- > content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php. Error > message : Uncaught Error: Class ‘Automattic\Jetpack\Roles’ not found in /home/ > httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp-content/plugins/jetpack/vendor/ > automattic/jetpack-sync/src/Listener.php:270 Stack trace: #0 /home/httpd/vhosts/ > dwnmedia.ch/httpdocs/wordpress/wp-content/plugins/jetpack/vendor/automattic/ > jetpack-sync/src/Listener.php(239): Automattic\Jetpack\Sync\Listener->get_actor(‘ > jetpack_plugins…’, Array) #1 /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/ > wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php( > 114): Automattic\Jetpack\Sync\Listener->enqueue_action(‘jetpack_plugins…’, > Array, Object(Automattic\Jetpack\Sync\Queue)) #2 /home/httpd/vhosts/dwnmedia. > ch/httpdocs/wordpress/wp-includes/class-wp-hook.php(288): Automattic\Jetpack\ > Sync\Listener->action_handler(Array, Array) #3 /home/httpd/vhosts/dwnmedia. > ch/httpdocs/wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, > Array) #4 /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp-includes/plugin. > php(478): WP_Ho Viewing 14 replies - 1 through 14 (of 14 total) * Thread Starter [dwnfred](https://wordpress.org/support/users/dwnfred/) * (@dwnfred) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12201282) * OK sorry I just found this topic : [https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/](https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/) * [Boyan](https://wordpress.org/support/users/boyanss/) * (@boyanss) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12202970) * I have the same issue. Can someone explain? * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12203266) * [@boyanss](https://wordpress.org/support/users/boyanss/) The link [@dwnfred](https://wordpress.org/support/users/dwnfred/) posted above gives a bit more information as to why this is happening. * If you keep seeing those errors happening even after the update, don’t hesitate to start your own thread and give us more details about your site and the errors you see. * Thank you! * Thread Starter [dwnfred](https://wordpress.org/support/users/dwnfred/) * (@dwnfred) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12204015) * The problem linked with this bug is that I can’t go to optimize options it crashs and tells me an wordpress error, I deactivated jetpack extension and optimize options re-works do you know that bug ? it is linked with the error posted on my 1st message * > Détails de l’erreur > ====================== An error of type E_ERROR was caused > in line 270 of the file /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp- > content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php. Error > message : Uncaught Error: Class ‘Automattic\Jetpack\Roles’ not found in /home/ > httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp-content/plugins/jetpack/vendor/ > automattic/jetpack-sync/src/Listener.php:270 Stack trace: #0 /home/httpd/vhosts/ > dwnmedia.ch/httpdocs/wordpress/wp-content/plugins/jetpack/vendor/automattic/ > jetpack-sync/src/Listener.php(239): Automattic\Jetpack\Sync\Listener->get_actor(‘ > jetpack_plugins…’, Array) #1 /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/ > wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php( > 114): Automattic\Jetpack\Sync\Listener->enqueue_action(‘jetpack_plugins…’, > Array, Object(Automattic\Jetpack\Sync\Queue)) #2 /home/httpd/vhosts/dwnmedia. > ch/httpdocs/wordpress/wp-includes/class-wp-hook.php(288): Automattic\Jetpack\ > Sync\Listener->action_handler(Array, Array) #3 /home/httpd/vhosts/dwnmedia. > ch/httpdocs/wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, > Array) #4 /home/httpd/vhosts/dwnmedia.ch/httpdocs/wordpress/wp-includes/plugin. > php(478): WP_Ho * Thread Starter [dwnfred](https://wordpress.org/support/users/dwnfred/) * (@dwnfred) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12204126) * I reinstalled jetpack now is definately ok * [erdacoca](https://wordpress.org/support/users/erdacoca/) * (@erdacoca) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12209411) * Hi [@dwnfred](https://wordpress.org/support/users/dwnfred/) so how did you fix it? I got the same problem. * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [6 years, 6 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12210462) * Please try the steps detailed at [https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/](https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/) * If that doesn’t work, you’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there. * Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard. * And, if that still doesn’t work, please contact us via [https://jetpack.com/contact-support/?rel=support](https://jetpack.com/contact-support/?rel=support) so we can take a closer look. * [sneader](https://wordpress.org/support/users/sneader/) * (@sneader) * [6 years, 5 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12276430) * As a hosting provider, this is a horrible issue. This error occurs EVERY TIME someone upgrades Jetpack from version 7 to 8, and the email you send the user, even though nothing is actually wrong, says “Please contact your host for assistance with investigating this issue further.” * Can this really not be fixed? * – Scott * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [6 years, 5 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12276471) * The error should be happening only on the instance of upgrade, it should be gone if you simply refresh the page or move on to another page. It’s not a persistent error. * We’re unsure why a small handful of folks are seeing this as a persistent error, it’s possible that the error’s output is being caching in these cases. * [sneader](https://wordpress.org/support/users/sneader/) * (@sneader) * [6 years, 5 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12276566) * [@macmanx](https://wordpress.org/support/users/macmanx/) In every situation ( in our standard cPanel-based hosting environment), there is no persistent error. The upgrade to v8 completes fine EXCEPT this silly email that is sent to customers with the subject “Your Site is Experiencing a Technical Issue” — note that it is clearly indicating there IS a problem, not there was, or could be. * The email goes on to tell customers to check their site for any visible issues, then to “Please contact your host for assistance with investigating this issue further.” * All for nothing, because there is no problem! * When customers open tickets for help (because WP’s email tells them to do that), we just tell customers it is a bug with the Jetpack upgrade, generating a false alert, and to ignore it. * However, this is diminishing the value of the “Technical Issue” email notifications from WordPress, as now customers do not know whether to take them seriously or not. * This seems preventable and ought to get resolved. * – Scott * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [6 years, 5 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12277886) * Thanks for the info, we’ll see what we can do. * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [6 years, 5 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12278137) * > This seems preventable and ought to get resolved. * To add to James’ comment, this is definitely something that we’d like to avoid in the future. We’ve been working on this here: [https://github.com/Automattic/jetpack/pull/14172](https://github.com/Automattic/jetpack/pull/14172) * [bruceparker1](https://wordpress.org/support/users/bruceparker1/) * (@bruceparker1) * [6 years, 4 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12348596) * Sorry to bring up what appears to be a non-issue, but I just got the “type E_ERROR was caused in line 270” message when I just upgraded from Jetpack 7.9.1 to 8.1. * My site appears to be fine from what I can tell, but I guess I just want someone here to confirm that my site is OK. * The automated email I received from WordPress says WordPress caught an error with Jetpack, and it tells me to “visit the page where the error was caught” ( [http://www.truenorthreports.com/wp-admin/admin-ajax.php](http://www.truenorthreports.com/wp-admin/admin-ajax.php)) and check for any visible issues. * Well, I visited that URL and it just shows a blank white page. (Actually, there is a single 0 at the top left corner.) I don’t know what that URL is or does, so I can’t tell if it is fine or not. Any thoughts? * Here are the error details shown to me in the WordPress email alert: * Error Details ============= An error of type E_ERROR was caused in line 270 of the file /home/XXXXXXXX/public_html/wp-content/plugins/jetpack/vendor/automattic/ jetpack-sync/src/Listener.php. Error message: Uncaught Error: Class ‘Automattic\ Jetpack\Roles’ not found in /home/XXXXXXXX/public_html/wp-content/plugins/jetpack/ vendor/automattic/jetpack-sync/src/Listener.php:270 Stack trace: #0 /home/XXXXXXXX/ public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener. php(239): Automattic\Jetpack\Sync\Listener->get_actor(‘jetpack_plugins…’, Array)# 1 /home/XXXXXXXX/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack- sync/src/Listener.php(114): Automattic\Jetpack\Sync\Listener->enqueue_action(‘ jetpack_plugins…’, Array, Object(Automattic\Jetpack\Sync\Queue)) #2 /home/XXXXXXXX/ public_html/wp-includes/class-wp-hook.php(286): Automattic\Jetpack\Sync\Listener- >action_handler(Array, Array) #3 /home/XXXXXXXX/public_html/wp-includes/class- wp-hook.php(310): WP_Hook->apply_filters(”, Array) #4 /home/XXXXXXXX/public_html/ wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /home/XXXXXXXX/public_html/ wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/s - This reply was modified 6 years, 4 months ago by [bruceparker1](https://wordpress.org/support/users/bruceparker1/). * Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [6 years, 4 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12349991) * Please try the steps detailed at [https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/](https://wordpress.org/support/topic/fatal-error-when-updating-to-jetpack-8-0-read-this/) * If that doesn’t work, you’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /jetpack/ directory there. * Once that’s done, you’ll be able to reinstall Jetpack normally from Plugins > Add New in your site’s Dashboard. * And, if that still doesn’t work, please contact us via [https://jetpack.com/contact-support/?rel=support](https://jetpack.com/contact-support/?rel=support) so we can take a closer look. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘JetPack update error’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) ## Tags * [update](https://wordpress.org/support/topic-tag/update/) * 14 replies * 7 participants * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/) * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/jetpack-update-error-3/#post-12349991) * Status: resolved