Title: Jetpack Update Error
Last modified: August 24, 2016

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# Jetpack Update Error

 *  Resolved [katiejallred](https://wordpress.org/support/users/katiejallred/)
 * (@katiejallred)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-error/)
 * My site is [http://alloccasionsrochester.com/](http://alloccasionsrochester.com/)
   after attempting to update Jetpack, the error below returned.
 * Warning: require_once(/home/pattieb2/public_html/wp-content/plugins/jetpack/class.
   jetpack.php): failed to open stream: No such file or directory in /home/pattieb2/
   public_html/wp-content/plugins/jetpack/jetpack.php on line 31
 * Fatal error: require_once(): Failed opening required ‘/home/pattieb2/public_html/
   wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/local/lib/
   php’) in /home/pattieb2/public_html/wp-content/plugins/jetpack/jetpack.php on
   line 31
    I figured I could just rename the Jetpack folder in FTP to Jetpack.old
   but that didn’t allow me back into the dashboard. Then I tried to just disable
   all plugins by renaming the plugins folder to plugins.hold (like the FAQ says
   to when troubleshooting) and it still had the same Jetpack.php error.
 * I un-installed Jetpack. Got the same warning:
 * Warning: require_once(/home/pattieb2/public_html/wp-content/plugins/jetpack/class.
   jetpack.php): failed to open stream: No such file or directory in /home/pattieb2/
   public_html/wp-content/plugins/jetpack/jetpack.php on line 31
 * Fatal error: require_once(): Failed opening required ‘/home/pattieb2/public_html/
   wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/usr/local/lib/
   php’) in /home/pattieb2/public_html/wp-content/plugins/jetpack/jetpack.php on
   line 31
 * I re-installed Jetpack. Got the same warning.
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097037)
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.
 *  Thread Starter [katiejallred](https://wordpress.org/support/users/katiejallred/)
 * (@katiejallred)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097051)
 * I did that. Deleting and re-installing. I did it twice and then it worked. This
   is fixed.
 *  Anonymous User
 * (@anonymized-7371463)
 * [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097233)
 * So I log onto wordpress.com to manage my sites for the first time ever.
    Jetpack
   needs updating, cool ok lets do the first one remotely.
 * Update error and website completely breaks, same problem as above.
 * You think I’ll be doing that again?
 *  Anonymous User
 * (@anonymized-7371463)
 * [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097234)
 * To fix I simply deleted the jetpack folder and uploaded that folder from a previous
   backup.
    Login to wp-admin as normal and jetpack updates fine……
 *  [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * (@ryanc413)
 * [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097242)
 * @Cambo: Glad to hear you got the issue resolved! Next time, could you please 
   start your own thread, as per the [Forum Welcome](http://codex.wordpress.org/Forum_Welcome#Where_To_Post)?
 * [http://wordpress.org/support/plugin/jetpack#postform](http://wordpress.org/support/plugin/jetpack#postform)
 * Thank you!
 *  Anonymous User
 * (@anonymized-7371463)
 * [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097246)
 * Sorry about that Ryan. I didn’t feel the need to create a new thread for almost
   the same problem that was a week old. I just wanted to complain..
 * However, next time I will 🙂
 *  [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * (@ryanc413)
 * [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097249)
 * No worries at all! Thanks for understanding.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Jetpack Update Error’ is closed to new replies.

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## Tags

 * [wordpress.com](https://wordpress.org/support/topic-tag/wordpress-com/)

 * 7 replies
 * 4 participants
 * Last reply from: [Ryan C.](https://wordpress.org/support/users/ryanc413/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/jetpack-update-error/#post-6097249)
 * Status: resolved