Title: Joinchat plugin redirection issue
Last modified: August 16, 2023

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# Joinchat plugin redirection issue

 *  Resolved [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/)
 * Hello,
 * When I click on the Whatsapp button on my website it doesnt redirect to desktop
   whatsapp page but opens the Top Main menu instead. My website – [anaximpex.whitepearldemo.com](https://anaximpex.whitepearldemo.com/)
   
   What could be the issue.
 * Thanks,
   Deepak
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjoinchat-plugin-redirection-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Thread Starter [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16984747)
 * Hello everyone,
 * Any help with this issue is much appreciated.
 * Thanks,
   Deepak
 *  Plugin Author [Creame](https://wordpress.org/support/users/creapuntome/)
 * (@creapuntome)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16988433)
 * Hello, the problem seems to have been solved.
 * This usually happens because of something si wrong closed in the html. Almost
   always some link in the footer without closing, an `<a href="...">` without the`
   </a>`.
 *  Thread Starter [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991583)
 * Hello [@creapuntome](https://wordpress.org/support/users/creapuntome/)
 * The issue still exists on the website. [https://anaximpex.whitepearldemo.com/](https://anaximpex.whitepearldemo.com/)
   
   Please help me with the issue.
 * Thanks,
 * Deepak
 *  Plugin Contributor [davidlillo](https://wordpress.org/support/users/davidlillo/)
 * (@davidlillo)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991606)
 * Hi [@deepc01](https://wordpress.org/support/users/deepc01/) Maybe you have cache,
   but your web is working correctly, look at my screenshot
 * ![](https://i0.wp.com/media.cleanshot.cloud/media/12807/LsRcGcjmloQjiNIfzOipXeDmrasxHoefGXMwmFe3.
   jpeg?ssl=1)
 *  Thread Starter [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991649)
 * Hello [@davidlillo](https://wordpress.org/support/users/davidlillo/)
 * The popup is opening correctly. I’m talking about the after you press the button“
   open chat” . When you click the button “open chat” the top menu opens up. I cleared
   my cache from my PC and also from wordpress admin panel. Can you try clicking
   on the button “open chat” and share the screenshot [here](https://drive.google.com/file/d/16aRPRGnkGRTEGqWUa5keNBXGflePlpgY/view?usp=sharing).
 * Thanks,
   Deepak
 *  Plugin Contributor [Monillo](https://wordpress.org/support/users/monillo/)
 * (@monillo)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991671)
 * I would recommend that you uninstall all plugins and check where the source of
   the problem is. It is clear that there is a conflict and that it causes a JS 
   error. Sorry, the problem is not Joinchat.
 *  Thread Starter [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991678)
 * Thank you for the information and suggestion [@monillo](https://wordpress.org/support/users/monillo/)
 *  Plugin Contributor [Monillo](https://wordpress.org/support/users/monillo/)
 * (@monillo)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16991681)
 * [@deepc01](https://wordpress.org/support/users/deepc01/) No problem
 *  Plugin Author [Creame](https://wordpress.org/support/users/creapuntome/)
 * (@creapuntome)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16994442)
 * The problem is on theme file `https://anaximpex.whitepearldemo.com/wp-content/
   themes/law-firm-pro/assets/js/custom.js?ver=6.3`, which is redefining the `open()`
   function which is a basic javascript function that Joinchat uses to open the 
   link to WhatsApp.
 * To fix the problem edit that file and replace `open` with other e.g. `menu_open`
   at lines 29 and 30:
 *     ```wp-block-code
       document.getElementById("open_nav").addEventListener("click", menu_open);
         function menu_open() {
       ```
   
 *  Thread Starter [deepc01](https://wordpress.org/support/users/deepc01/)
 * (@deepc01)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16994700)
 * Thank you very much [@creapuntome](https://wordpress.org/support/users/creapuntome/).
   Much appreciated!
 * I’ll definitely try your suggestion.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Joinchat plugin redirection issue’ is closed to new replies.

 * ![](https://ps.w.org/creame-whatsapp-me/assets/icon-256x256.gif?rev=2699533)
 * [Joinchat - Enhanced "click to chat"](https://wordpress.org/plugins/creame-whatsapp-me/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/creame-whatsapp-me/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/creame-whatsapp-me/)
 * [Active Topics](https://wordpress.org/support/plugin/creame-whatsapp-me/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/creame-whatsapp-me/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/creame-whatsapp-me/reviews/)

 * 10 replies
 * 4 participants
 * Last reply from: [deepc01](https://wordpress.org/support/users/deepc01/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/joinchat-plugin-redirection-issue/#post-16994700)
 * Status: resolved