Title: jQuery.parseHTML is not a function
Last modified: September 1, 2016

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# jQuery.parseHTML is not a function

 *  Resolved [samerawada](https://wordpress.org/support/users/samerawada/)
 * (@samerawada)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/)
 * Hi,
 * We are interested in purchasing the plugin but when we try the free version there
   seems to be a jQuery/JS error on the console.
 * Error: jQuery.parseHTML is not a function
 * Website: ianalyst.com
 * Please advise,
    Sam
 * [https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [samerawada](https://wordpress.org/support/users/samerawada/)
 * (@samerawada)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-7514452)
 * Found a workaround in case anyone else has this problem:
 * **Replace these lines on the wolc_u.js file**
    // var wplc_cookie_name = jQuery(
   jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_name” ).val(); // var wplc_cookie_email
   = jQuery( jQuery.parseHTML( response[‘cbox’] ) ).find( “#wplc_email” ).val();
 * **For these**
    var wplc_cookie_name = jQuery( response[‘cbox’] ).find( “#wplc_name”).
   val(); var wplc_cookie_email = jQuery( response[‘cbox’] ).find( “#wplc_email”).
   val();
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-7514645)
 * Hi Sam.
 * Thank you very much for posting this solution. We’ll look into adding this into
   the next update we release.
 * My apologies for any inconvenience caused by the error.
 *  [andersedvardsen](https://wordpress.org/support/users/andersedvardsen/)
 * (@andersedvardsen)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8185894)
 * I am having the exact same issue with your newest version, so nothing is fixed.
   The chat does not show up. What to do?
 *  [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8186289)
 * Hi [@andersedvardsen](https://wordpress.org/support/users/andersedvardsen/)
 * Please send me a link to your site? The error `jQuery.parseHTML is not a function`
   is most often caused by using an outdated version of jQuery.
 *  [leandromartinz](https://wordpress.org/support/users/leandromartinz/)
 * (@leandromartinz)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8271598)
 * I have the same issue.
 *  Uncaught TypeError: jQuery.parseHTML is not a function wplc_u.min.js?ver=6.2.09:
   1
 * The file is there, I don get it. Can you help me please?
 *  [leandromartinz](https://wordpress.org/support/users/leandromartinz/)
 * (@leandromartinz)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8271652)
 * the page is:
 * [http://cooleswan.juvoclients.com/](http://cooleswan.juvoclients.com/)
 *  [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8275005)
 * Hi [@leandromartinz](https://wordpress.org/support/users/leandromartinz/)
 * Your theme is loading an additional, outdated version of jQuery (1.7.1) on the
   page – as a result you are experiencing the above error.
 * I’d recommend checking your theme’s header.php or footer.php to locate this call
   and remove it.
 * Does this help at all?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘jQuery.parseHTML is not a function’ is closed to new replies.

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 * 7 replies
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 * Last reply from: [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/jqueryparsehtml-is-not-a-function/#post-8275005)
 * Status: resolved