Title: JSON Error
Last modified: March 18, 2024

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# JSON Error

 *  Resolved [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * (@adminiciwp)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/)
 * Hello,
 * At WordPress administration panel, when I click the button [Start listing products]
   I receive this error message:
 * There was an error loading your merchant center setup status. Unexpected token‘
   <‘, “<!DOCTYPE “… is not valid JSON
 * Is there something I should do to solve this issue?
 * Many thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjson-error-54%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17508936)
 * Hi there [@adminiciwp](https://wordpress.org/support/users/adminiciwp/) 👋
 * Thanks for reaching out about this. Let’s troubleshoot it together!
 * > At WordPress administration panel, when I click the button [Start listing products]
   > I receive this error message:
   > There was an error loading your merchant center setup status. Unexpected token‘
   > <‘, “<!DOCTYPE “… is not valid JSON
 * Could you please provide us with a screenshot so that we can see what you are
   describing?
 * If you don’t already have a screenshot service installed, here are a few free
   options:
 * [https://snipboard.io](https://snipboard.io)
   [http://skitch.com/](http://skitch.com/)
   [http://getcloudapp.com/](http://getcloudapp.com/)[http://awesomescreenshot.com/](http://awesomescreenshot.com/)
   There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/)
 * Moreover, to get an idea of how your site is configured, could you please share
   a copy of your site’s System Status, [as exemplified here](https://woo.com/document/understanding-the-woocommerce-system-status-report/#system-status)?
   Once you’ve done that, you can paste it here or into our [https://quickforget.com/](https://quickforget.com/)
   service and send that secret link here.
 * Looking forward to hearing from you!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17530240)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 *  Thread Starter [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * (@adminiciwp)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17530376)
 * Hi Pepe, I just read your message today. Tomorrow I’ll post here the requested
   data. Many thanks!
 *  Thread Starter [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * (@adminiciwp)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17531457)
 * Hi Pepe,
 * Here’s the link to the screenshot:
 * [https://snipboard.io/OlzDry.jpg](https://snipboard.io/OlzDry.jpg)
 * Here is the system status:
 * [https://quickforget.com/s/f32ab9b7dab240f5fbdcff7ca19cf8358328fa7073c86a34](https://quickforget.com/s/f32ab9b7dab240f5fbdcff7ca19cf8358328fa7073c86a34)
 * Many thanks!
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17531565)
 * Hello [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * Thank you sharing more details.
 * As a first step, please try the following:
   Disconnect the existing connection,
   to do that please head to [https://YourSiteURL/wp-admin/admin.php?page=connection-test-admin-page](https://YourSiteURL/wp-admin/admin.php?page=connection-test-admin-page)
 * Locate the “Merchant Center” click on MC Disconnect, go to the “Google Account”
   and click Disconnect Google Account.
 * Then you can reconnect the extension, open your site’s WP-Admin, go to Marketing
   > Google Listings & Ads, and connect again to your Google/Merchant Center account,
   please make sure to grant all requested access:
 * ![](https://i0.wp.com/snipboard.io/hVJxGQ.jpg?ssl=1)
 * Please let me know how it goes. 🙂
 * Best regards.
 *  Thread Starter [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * (@adminiciwp)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17532131)
 * Hi Zubair.
 * Step 1 (Disconnect the existing connection). Got this message:
 * **Response**
 * Request:  DELETE /wc/gla/mc/connection
 * Status:   200
 * Response: {
 *     “status”: “success”,
 *     “message”: “Merchant Center account successfully disconnected.”
 * }
 * Step 2 (Disconnect Google Account). Got this message:
 * **Response**
 * {“status”:”disconnected”}
 * Step 3 (reconnect the extension). Got the same error message (above-mentioned).
 * The WooCommerce window (to grant all requested access) did not appeared.
 * Many thanks for your time.
 *  Thread Starter [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * (@adminiciwp)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17533302)
 * P.S.: So, the problem was not solved.
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17534288)
 * Hello [adminiciwp](https://wordpress.org/support/users/adminiciwp/)
 * Thank you for your reply.
 * Looks like you have successfully disconnected the Google Merchant Center.
   That
   is a job well done!
 * Have you tried initiating the setup again?
   Here are the steps you can follow 
   to configure and create a new connection.[https://woo.com/document/google-listings-and-ads/#setup-and-configuration](https://woo.com/document/google-listings-and-ads/#setup-and-configuration)
 * Let me know if you still face the same issue after creating a new connection.
   
   I am here for your assistance. 🙂
 * Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘JSON Error’ is closed to new replies.

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## Tags

 * [json](https://wordpress.org/support/topic-tag/json/)

 * 8 replies
 * 3 participants
 * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/json-error-54/#post-17534288)
 * Status: resolved