Title: JSON error error during backup
Last modified: April 6, 2023

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# JSON error error during backup

 *  Resolved [orangedam](https://wordpress.org/support/users/orangedam/)
 * (@orangedam)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/json-error-error-during-backup/)
 * Hello,
 * Just installed and tried to perform a backup.
   It goes in error and (of course)
   the backup is stuck.Here is the error:_Note: Copy below error if required=== 
   Error ===SyntaxError: Unexpected token ‘<‘, “<h”… is not valid JSON=== Error 
   ===Failed to initiate connection, retry didn’t work. Halting backup…Waiting for
   response. Retrying: 3Any idea?Best regards,Orangedam

Viewing 1 replies (of 1 total)

 *  Plugin Author [everestthemes](https://wordpress.org/support/users/everestthemes/)
 * (@everestthemes)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/json-error-error-during-backup/#post-16634983)
 * Dear [@orangedam](https://wordpress.org/support/users/orangedam/),
 * I hope this message finds you well. We apologize for any inconvenience caused
   by the error you encountered during the backup process. It appears that the error
   may be related to a front-end JavaScript file.
 * To assist you more effectively, would you kindly share your website URL and log
   files with us? Please send these details to our email address. You can find step-
   by-step instructions on how to share this information by visiting the following
   URL: [https://wpeverestbackup.com/support](https://wpeverestbackup.com/support)
 * Once we receive the necessary information, we will promptly investigate the issue
   and do our best to provide a solution tailored to your needs. Your understanding
   and cooperation are greatly appreciated.
 * If you have any further questions or concerns, please do not hesitate to reach
   out. We are here to help and support you.
 * Warm regards,

Viewing 1 replies (of 1 total)

The topic ‘JSON error error during backup’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [everestthemes](https://wordpress.org/support/users/everestthemes/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/json-error-error-during-backup/#post-16634983)
 * Status: resolved