Title: JSON issue – forms not working Last modified: April 12, 2021 --- # JSON issue – forms not working * Resolved [hommealone](https://wordpress.org/support/users/hommealone/) * (@hommealone) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/) * Hi, * When I test our new forms on a new website, nothing at all happens when I click send – except for a console error. Here’s what it says: * ``` Object { code: "invalid_json", message: "The response is not a valid JSON re…" } index.js:1:4143 f/< https://ourdomain.com/wp-content/plugins/contact-form-7/includes/js/index.js:1:4143 n https://ourdomain.com/wp-includes/js/dist/vendor/wp-polyfill.min.js:1:65305 gS/< https://ourdomain.com/wp-includes/js/dist/vendor/wp-polyfill.min.js:1:65451 Qp https://ourdomain.com/wp-includes/js/dist/vendor/wp-polyfill.min.js:1:2491 ``` * Any help troubleshooting this appreciated! - This topic was modified 5 years, 2 months ago by [hommealone](https://wordpress.org/support/users/hommealone/). Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [hommealone](https://wordpress.org/support/users/hommealone/) * (@hommealone) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14310276) * And the console error message in a different browser console: * ``` index.js?ver=5.4:1 {code: "invalid_json", message: "The response is not a valid JSON response."}code: "invalid_json"message: "The response is not a valid JSON response."__proto__: constructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()__defineGetter__: ƒ __defineGetter__()__defineSetter__: ƒ __defineSetter__()__lookupGetter__: ƒ __lookupGetter__()__lookupSetter__: ƒ __lookupSetter__()get __proto__: ƒ __proto__()set __proto__: ƒ __proto__() (anonymous) @ index.js?ver=5.4:1 Promise.catch (async) f @ index.js?ver=5.4:1 (anonymous) @ index.js?ver=5.4:1 ``` - This reply was modified 5 years, 2 months ago by [hommealone](https://wordpress.org/support/users/hommealone/). * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14310676) * Where can we see the website in question? * Thread Starter [hommealone](https://wordpress.org/support/users/hommealone/) * (@hommealone) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14313636) * Thanks for your reply!! * Not yet publicly available I’m afraid; sorry, I know that makes things more difficult. I solved the error message (my configuration error I believe) but I think that the form is not using ajax. No spinning icon upon clicking submit; /#wpcf7-f110- p105-o1 appended to URL after submission. * How can I check whether or not ajax validation is occurring? And if it’s not, how can I enable it? * Plugin Author [Takayuki Miyoshi](https://wordpress.org/support/users/takayukister/) * (@takayukister) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14316391) * What other plugins and theme do you use on the site? * Thread Starter [hommealone](https://wordpress.org/support/users/hommealone/) * (@hommealone) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14325155) * Thanks, I’ve resolved the problems. They were a combination of several things. CF7 script not loading on all pages with forms; Mail Integration for Office 365/ Outlook plugin also seemed to be causing problems. And also, I’d been nursing along the sadly now-abandoned “Bootstrap for Contact Form 7” plugin, and it seems to have caused a problem as well. * With all those things fixed, everything’s working smoothly now. * As always, thanks for your great plugin!!! * [lolareilly](https://wordpress.org/support/users/lolareilly/) * (@lolareilly) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14351000) * Hi! I’m having a similar issue with CF7. It started some weeks ago. When I try to send a form I don’t get the success message, nor I get redirect to the Thanks page. I also get this error in the console: * {code: “invalid_json”, message: “The response is not a valid JSON response.”} code: “invalid_json” message: “The response is not a valid JSON response.” __proto__: Object * The page is [https://urban-zero.com/contacto/](https://urban-zero.com/contacto/) * Thread Starter [hommealone](https://wordpress.org/support/users/hommealone/) * (@hommealone) * [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14352564) * [@lolareilly](https://wordpress.org/support/users/lolareilly/) Right now it seems like you have a different form there (Ninja Form?) and not a CF7 form at all, is that right? If that’s right, you should post a new question for that plugin. * In my case this was caused by a conflict between CF7 and a now abandoned plugin called Bootstrap for Contact Form 7. After I removed that abandoned plugin my problem was solved. * Good luck with your issue! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘JSON issue – forms not working’ is closed to new replies. * ![](https://ps.w.org/contact-form-7/assets/icon.svg?rev=2339255) * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) * [Frequently Asked Questions](https://wordpress.org/plugins/contact-form-7/#faq) * [Support Threads](https://wordpress.org/support/plugin/contact-form-7/) * [Active Topics](https://wordpress.org/support/plugin/contact-form-7/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/contact-form-7/unresolved/) * [Reviews](https://wordpress.org/support/plugin/contact-form-7/reviews/) * 7 replies * 3 participants * Last reply from: [hommealone](https://wordpress.org/support/users/hommealone/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/json-issue-forms-not-working/#post-14352564) * Status: resolved