• Resolved donnah12

    (@donnah12)


    Hi there,

    I have had to switch over the woocommerce blocks checkout for compatibility with our payment gateway. Due to the lack of custom fields, I am using your plugin. Thank you for this!

    Users are experiencing some cursor jumping when they are trying to fill out the form, it works fine for desktop for me but not on mobile. Same issue on desktop for my client. All meta tags are filled, is there anything else required in order for this to not happen??

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sebastianrybacki

    (@sebastianrybacki)

    Hello,

    Thank you for reaching out and for using our plugin!

    I’ve taken a look at your website from a mobile device, and I can confirm that the cursor jumping issue is present. It does appear to be a bug. I’ll attempt to reproduce this issue in my test environment. If I’m able to replicate it, I will escalate this to the developer responsible for the Checkout Fields for Blocks plugin to address the issue.

    I kindly ask for your patience while I investigate further. I’ll keep you updated as soon as I have more information or progress to share.

    Thank you for bringing this to our attention!

    Kind regards,

    Thread Starter donnah12

    (@donnah12)

    Thank you Sebastian, if it would be helpful I can create a staging site that you can look into further to help resolve the issue. I would require an email to correspond further to do so though. So appreciate that you are looking into this.

    Kindly,
    Donna

    Plugin Support sebastianrybacki

    (@sebastianrybacki)

    Hi Donna,

    Thank you for your kind offer to create a staging site—it would be incredibly helpful! I would greatly appreciate it if you could proceed with that.

    For further correspondence, please use our support form at this link: https://wpdesk.net/get-support/. When filling it out, please select the “Presale” option as the topic. If you don’t have a paid license for one of our plugins, the “Technical Support” option will not be accessible. Kindly mention in your message that it’s you, Donna, and feel free to share the staging site details there.

    We’ll continue our communication through the support channel once you’ve reached out.

    Thank you again for your cooperation and understanding!

    Kind regards,

    Thread Starter donnah12

    (@donnah12)

    Thank you, I have submitted the info via the support forum. Kind regards Sebastian.

    Plugin Support sebastianrybacki

    (@sebastianrybacki)

    Hello Donna,

    Thank you for letting me know! Since we’re now in contact via the support channel, I’ll go ahead and close this thread. We’ll continue our conversation there.

    Thank you for your cooperation, and I look forward to assisting you further via support!

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Jumping cursor’ is closed to new replies.