Just installed plugin, but cannot save settings

yourhealthyourlife
(@yourhealthyourlife)

10 years, 7 months ago

Hello,
I just installed the Adaptive Images plugin and went to save the settings, but each time I do so I get an error message. I’m just following the suggested settings – not sure if I should adjust? I debugged and it advised as follows:

✔ PHP GD library is installed.
✖ Image cache directory has not been created.
But this is probably because the cache has not been accessed yet.
After accessing your website from a mobile device the directory should be automatically created.
. => drwxr-xr-x
✖ Installation .htaccess file is not properly setup.
/home/kathleen/public_html/.htaccess => -rw-r–r–
❖ Adaptive images settings dump:
bool(false)

My site is kathleenmurphy.com.au –> any help or advice is appreciated!
Thanks,

https://ww.wp.xz.cn/plugins/adaptive-images/

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Author Takis Bouyouris
(@nevma)

10 years, 7 months ago

Hello, Kathleen,

Thank for trying out our plugin and contacting us!

First of all the default settings should work fine in a usual WordPress installation. Now your problem is the lines that say:

✖ Installation .htaccess file is not properly setup.
/home/kathleen/public_html/.htaccess => -rw-r–r–

❖ Adaptive images settings dump:
bool(false)

It seems that your settings are not saved at all yet. You could help me debug it by sending me the output of the Print debug and Print diagnostics button in the plugin settings page.

Cheers,
Takis

Thread Starter yourhealthyourlife
(@yourhealthyourlife)

10 years, 7 months ago

Hi Takis,

Sure thing – see below for the Print diagnostics (debug is what I had sent you already). Thanks for your help!

System information
Web Server
Apache
Document Root
/home/kathleen/public_html
PHP
5.4.43
PHP Time Limit
60
PHP Memory Limit
256M
PHP Post Max Size
22M
PHP Upload Max Size
22M
PHP Max Input Vars
1000
PHP Display Errors
No
PHP Error Log
MySQL
5.5.45-cll-lve
MySQL Ext/mysqli
No
MySQL Table Prefix
wp_
MySQL DB Charset
utf8
WP
3.8.2
WP Multisite
No
WP Debug Mode
No
WP Site url
http://kathleenmurphy.com.au
WP WP Home url
http://kathleenmurphy.com.au
WP Permalinks
/%category%/%postname%/
WP home path
/home/kathleen/public_html/
WP content dir
/home/kathleen/public_html/wp-content
WP plugin dir
/home/kathleen/public_html/wp-content/plugins
WP content url
http://kathleenmurphy.com.au/wp-content
WP plugin url
http://kathleenmurphy.com.au/wp-content/plugins
WP Locale
en_US
WP Memory Limit
40M
WP Max Upload Size
22mb
WP Active plugins
Adaptive Images for WordPress v.0.6.41 by Nevma
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Plugin Author Takis Bouyouris
(@nevma)

10 years, 7 months ago

Hmm, all seems correct here!

When you actually try to save the plugin settings, do you get any error messages at all?

Thread Starter yourhealthyourlife
(@yourhealthyourlife)

10 years, 7 months ago

When I try to save, the same server error comes up each time. Have cut and pasted below. As there has been no other issue with my site, my internet etc, I had assumed it was related to the plugin. Does this offer you any more insight?

Server error

500
Hide details
The website encountered an error while retrieving http://kathleenmurphy.com.au/wp-admin/options.php. It may be down for maintenance or configured incorrectly.
Reload this webpage
Press the reload button to resubmit the data needed to load the page.

Plugin Author Takis Bouyouris
(@nevma)

10 years, 7 months ago

Oh, OK, so at least it comes as no surprise that the plugin settings are not set. Now we need to do some debugging! Are you up for it? We need to figure out why the this “500” error occurs when you try to save the plugin settings.

Is it possible that you may have any error logs available?

Cheers,
Takis

Thread Starter yourhealthyourlife
(@yourhealthyourlife)

10 years, 7 months ago

Possibly! Can you advise where I would find error logs? Thanks.
Plugin Author Takis Bouyouris
(@nevma)

10 years, 7 months ago
You should search for files named “error_log”:
- in the root directory of your WordPress installation
- in the /wp-content directory of your WordPress installation
- in the plugin directory
I cannot say for sure where these files may be, because this depends of your host. Also you can search for a “logs” anywhere in the above places, too!

If you cannot find anything then I am afraid you are going to have to ask your host about it, if they can help!
Thread Starter yourhealthyourlife
(@yourhealthyourlife)

10 years, 7 months ago

Ok thanks I’m just trying to work out if I can find any error logs, but it seems not. I will also check with the host. Will be back in touch!

Plugin Author Takis Bouyouris
(@nevma)

10 years, 7 months ago

Alright then, perhaps the logs could give us a lead to search. The “500” error are the trickiest ones! Maybe there is an area in your control panel (CPanel perhaps?) where the logs are available as well…

Viewing 9 replies - 1 through 9 (of 9 total)

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