Title: JW Player SetUp Error Last modified: August 20, 2016 --- # JW Player SetUp Error * [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/) * This is not a recent problem….. * with all caching plugins off The issue still is: * When tying to delete or save custom JW setup, I get this error message: >Warning: unlink() [function.unlink]: No such file or directory in /home/fritzima/public_html/ blog/wp-content/plugins/jw-player-plugin-for-wordpress/framework/LongTailFramework. php on line 123.< * another screen message says >The ” Player was successfully deleted.< I would suppose the player name should be fully identified and be inbetween quotes. * I can also see that a ‘custom player your name.xml’ is not being saved to /uploads/ jw-player-plugin-for-wordpress/configs * I have spennt a lot of time trying to figure this out. The JW status is: JW Player: Installed (JW Player 5.10.2295 (Licensed version)) JW Embedder: Installed * Per instructions The Plugin is in /wp-content/plugins and and the SWF&JS files are in /uploads/jw-player-plugin-for-wordpress/player * Chmod for both folders are set properly. * My next plan of attach is to deinstall and delete all traces of JW, and reinstall * Any suggestion before I have to dump and delete content.? * [http://wordpress.org/extend/plugins/jw-player-plugin-for-wordpress/](http://wordpress.org/extend/plugins/jw-player-plugin-for-wordpress/) Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3332884) * Can you email LongTail an example of this issue so we can further investigate? * [http://www.longtailvideo.com/contact-us](http://www.longtailvideo.com/contact-us) * Thread Starter [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3332910) * The contact-us email link you provided only sends me into the JW forum. I have spent the time outliniing my issue here. I don’t have the time to fix something that should work right out of the box or goto another forum to explain why this product does not work. I have decided to dump and discard your WP plugin from my site and move on and upgrade to another player which does work right out of the box and does not have the problems this one does and which has a less criptic support process. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3332950) * Sorry, on the left side there was a place to email us. I apologize for the inconvenience. * [gdeadtoo](https://wordpress.org/support/users/gdeadtoo/) * (@gdeadtoo) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333004) * Ed, * I’m having issues too. What plugin did you switched to? * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333005) * Do you have a link? * [gdeadtoo](https://wordpress.org/support/users/gdeadtoo/) * (@gdeadtoo) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333006) * is this Ethan? * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333007) * Yep * Thread Starter [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333009) * My problem has not gone away. JW player cannot be customized in WP due to some sort of problem as I stated above. It actual makes JW player skin look like a piece of uglyness on my site, and I can not do a thing to fix it…. I looking for alternative solutions to using JW as no one knows how to fix my problem, ( and I have a commecial license) * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333010) * Ed, please send me a link so I can look. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333011) * support [at] longtailvideo [dot] com * Thread Starter [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333012) * [http://wp.me/pLIyY-3pz](http://wp.me/pLIyY-3pz) * Cnnot create customre player with JW Player… hope you can help !!…support at longtail is a forum and not one on one suport…my issue is defined about farily clearly (I think) * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333013) * support [at] longtailvideo [dot] com is a real email. We are not just a forum… Please email us your back end so we can actually look into the issues here, as the player works fine. * Thread Starter [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333014) * Of coarse the player looks fine, 🙂 but it is the standard out of the box basic ugly skin, I cannot do any customizing to it!!!! The changes I make are blocked out or will not take. That is the problem that I am reporting…. * What do you mean email ‘back end”… * thanks * Thread Starter [Ed Fritz](https://wordpress.org/support/users/ed-fritz/) * (@ed-fritz) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333016) * I sent email in to longtail…it’ll be interesting to see what kind of support I’ll get.. * Plugin Author [JW Player](https://wordpress.org/support/users/longtail-video/) * (@longtail-video) * [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333019) * Thanks, we will take a look. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘JW Player SetUp Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/jw-player-plugin-for-wordpress_ffffff. svg) * [JW Player for Flash & HTML5 Video](https://wordpress.org/plugins/jw-player-plugin-for-wordpress/) * [Frequently Asked Questions](https://wordpress.org/plugins/jw-player-plugin-for-wordpress/#faq) * [Support Threads](https://wordpress.org/support/plugin/jw-player-plugin-for-wordpress/) * [Active Topics](https://wordpress.org/support/plugin/jw-player-plugin-for-wordpress/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jw-player-plugin-for-wordpress/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jw-player-plugin-for-wordpress/reviews/) * 15 replies * 3 participants * Last reply from: [JW Player](https://wordpress.org/support/users/longtail-video/) * Last activity: [13 years, 5 months ago](https://wordpress.org/support/topic/jw-player-setup-error/#post-3333019) * Status: not resolved